Fairmont Royal York Hotel

LikedPerfect location if travelling by train and plane! Friendly and helpful staff. Would stay again.

LikedAfter walking up the grand staircase and into the main lobby, you are immediately surrounded by stunning architecture, beautiful woodwork, elegant details, and a level of craftsmanship that is difficult to describe until you experience it in person. The entire space has a timeless, luxurious atmosphere that truly makes you feel as though you have stepped into another era. To the right of the lobby is a beautiful lounge area, complete with live music, which added even more to the elegance and charm of the experience. There are also two additional beautiful restaurants to choose from, each fitting perfectly with the character and sophistication of the hotel. The architecture, design, woodwork, and attention to detail throughout the property are absolutely remarkable. The Fairmont Royal York has a presence that immediately makes you feel like royalty. The historical beauty of this hotel was, without question, one of the highlights of our stay.

DislikedWe were traveling with a small child and a stroller, and one thing that surprised us about such a magnificent hotel was how difficult the main entrances were to navigate with a stroller—or, I would imagine, a wheelchair. At the entrances we used, you are immediately faced with sets of stairs. The revolving doors are quite narrow and difficult to manage with both a person and a stroller, while the push-to-open doors are also narrow and surprisingly heavy when you are trying to hold onto a stroller with one hand. Unfortunately, simply entering or exiting the hotel became more difficult than it should have been for a family traveling with a young child. I would imagine guests using wheelchairs or other mobility devices could face similar challenges. The hotel does have doormen and bell staff who could certainly make the experience easier. However, during our four-day stay, out of approximately 20 times entering or leaving the hotel, we were only offered assistance three or four times. At times, some of the doormen seemed more focused on posing for photos with the limousines and maintaining the image of the position than paying attention to guests who could genuinely use a helping hand. For a hotel of this caliber, I expected much better attention to accessibility and to families traveling with young children.

LikedLocation and friendly staff …. Beautiful gym and lobby

DislikedOld … needs renovating and scent is old and musty

LikedWe got stuck in the elevator as elevator didn’t serve lobby floor. Instead of going down it went up 4 floors & wouldn’t open doors, even when we activated it with key. Had to use service button for help.

DislikedI was surprised that last call for alcohol was 11:45, when was so of an night of people. We heard the piano earlier when check in & was looking forward to hear some tunes.

LikedI’ve stayed there many times. A joy to stay there.

DislikedNo complaints at all!!

LikedI choose the Fairmont Royal York based on its close proximity to the events that I am attending.

DislikedNothing at all.

LikedPerfect location. Directly across from train station and UP Express to/from the airport. Food was excellent as always. Within walking distance of major attractions

LikedLocation directly next to union station made our trip extremely easy. Accommodating and friendly staff.

DislikedMy room didn’t have a mini fridge to store food or leftovers. We were hoping to store food to come back to after being busy all day.