★★★★★ · Fortuna
Arenal Volcano National Park, 702 Road, Alajuela, La Fortuna de San Carlos, 21007, Costa Rica, 61001 Fortuna, Costa Rica · #3 of 19 by guest score in Costa Rica
Guest category scores, compared with the average across the 19 Costa Rica hotels on this site.
| Rating category | Nayara Gardens | Costa Rica average | Difference |
|---|---|---|---|
| Location | 9.8 | 9.4 | +0.4 |
| Cleanliness | 9.9 | 9.6 | +0.3 |
| Value for money | 9.1 | 8.6 | +0.5 |
| Facilities | 9.9 | 9.5 | +0.4 |
| Comfort | 9.9 | 9.6 | +0.3 |
| Staff | 9.9 | 9.5 | +0.4 |
| Free WiFi | 8.7 | 9 | -0.3 |
LikedThe staff were absolutely incredible in every way. I have never seen this level of service….ever. The attention to detail is beyond compare to any resort I have ever stayed at. I’m actually speechless. The property is immaculate and the food is outstanding. Yes, it is expensive, but you get way more than what you pay for in my opinion. We will 100% be returning to Nayara on our next vacation.
LikedWe loved everything about the property. Being in the trees, we felt spread out and private, the views from the room, the staff was exceptional, it was a very special stay for us. The room felt clean and spacious, we loved the outdoor shower, breakfast was good, loved the coconut water every day and mostly as with everything in Costa Rica, I loved being outdoors for all the meals and activities. The hot springs are also amazing.
LikedI absolutely loved my stay here. The hotel is top-notch, and the staff are genuinely friendly and always happy to help. The view of the volcano from our room was absolutely stunning.
LikedAbsolutely everything! The resort is gorgeous, in a magnificent setting in the middle of the rainforest. There are actually 3 separate parts to Nayara (gardens, springs which is adult-only, and tented camp) but you can use any of the facilities at will. Great bars and restaurants at each location. Breakfast is fantastic - fresh fruit (BEST mango you will ever have), breads/pastries, fresh juices, fresh coconut juice daily and a hot station where you can order any type of egg dish (or potatoes, meats, etc) you want. But by far, the friendliest and nicest staff ANYWHERE! They will go out of their way and make a point of saying how important our satisfaction is to them. And it's truly genuine. Ticos (people from Costa Rica) are the nicest people.
DislikedCheckout was a bit troublesome. We/our bags were supposed to be picked up at 6:20 but no one showed. We walked down to get breakfast to-go and had to ask again for someone to pick our bags up, which finally showed up 20mn late. But that's the only thing.
LikedWe loved the room, the resort, and the staff. Everyone was so nice. The restaurants are excellent. The grounds are beautiful. Best room ever!
LikedBeautiful rooms and grounds. The staff, food and vibe are terrific. Do stay here and you will love it.
DislikedNothing, it was exceptional.
LikedEverything. Top notch, deserving of its 3 star Michelin ratings.
LikedIt is peaceful and quiet. The thermal pools are outstanding.
Reviews from verified guests.
