LikedI loved the architecture and the interior design, the room, furniture, wonderful SPA and a decent gym.
Christmas decoration was stunning and subtle at the same time.
Loved the location too and the utmost priority of mine was to feel safe as a solo female traveler, in the hotel itself and its suroundings.
Staff was quite polite, educated, and their uniform did not go unnoticed either. I loved small gestures such as greeting you in the corridors, lobby.
DislikedThey should def. Implement a few adjustments to the replenishment of the water and coffee pods in case they have been used as a part of their daily routine. Guest shouldn’t have to especially request, however, è each time I called for the same, it was done promptly.
The only thing I did not like was a concierge staff member who reassured me he will check upon something for me, without me insisting or so, he took my number but I have never really heard back from him. I travelled privately but looking for investment, so I just asked what areas in Athens would they (as locals) suggest.. that was it! It was a bit older staff member with a bit greyish hair (don’t know his name). If you cannot deliver just say I’m sorry I cannot do that, but just do not promise first and later not deliver the same. Afterward I did not even bother asking for any guidance the concierge team because I have lost trust.