Dorothea Hotel, Budapest, Autograph Collection

LikedThe location was excellent, the design was beautiful and stylish, and the overall comfort was outstanding. We really enjoyed the atmosphere and found the hotel very comfortable and pleasant. The receptionist was very helpful and did her best to resolve our problem. We really appreciated her assistance and willingness to help.

DislikedUnfortunately, the service at the restaurant was very disappointing. The waiters were inattentive, slow, and not very helpful. We expected a much higher level of service, especially considering the overall standard of the restaurant. It definitely affected our dining experience.

LikedGreat hotel !! Clean , comfortable, amazing location in the middle of everything. Very good spa, good saunas , great pool (for swimming) Breakfast offer many choices.

DislikedWe loved everything

LikedLuxury, amazing location close to everything but still quiet and peaceful. Staff are polite, and the breakfast is incredible. And there are special little touches like a nightlight switch by the bed. I got a good rate, I don't think I could afford to stay there at full price - but I would definitely look for deals here if I traveled to Budapest again.

DislikedStrangely, the mattress was the most uncomfortable out of the three hotels I stayed at on this trip. The mattress itself was fine, but they had a topper or protector on underneath that was lumpy and bumpy. Very odd for such a good hotel.

LikedExcellent staff

DislikedBreakfast not great

LikedA really nice hotel both inside and outside. The staff are exceptional, very kind and alert and as such they should be very proud of themselves. I stayed for the week with my family and we were very well looked after. The facilities were excellent, with a pool, spa and gym which we utilised well, albeit smaller than others I have been was still a lovely addition. The breakfast was fantastic, with buffet and a la carte options, and a wide range from continental and Hungarian cuisines. We didn’t dine in the evening, but both on site restaurants looked fantastic and ideal if you wanted to. Finally the rooms were very comfortable, with the atrium rooms having a balcony that looked over the hotel interior. The housekeeping was exceptional, with the rooms always being returned to clean and comfortable.

DislikedUnfortunately there were a few issues with hot water the first 2 days of my stay. THIS WAS NOT THE FAULT OF THE HOTEL, but a municipal issue in that area. The hotel did advise we could use the neighbouring Marriott hotel spa facilities for showers etc. Some members of my party would have struggled with that, but we completely understood that this was out of the Hotel’s hands and they very kindly offered us breakfast on the house for 2 mornings. What I would advise the hotel is to make sure all communication is conveyed, both between departments and the customers. Some updates on the hot water would have been welcome, whether through signs in reception and the lift or even an email. In addition, the breakfast buffet was split into different areas in the restaurant, which would mean food could get cold when moving around to get things. THIS IS JUST POINTS TO IMPROVE and all in all the hotel is exceptional.

LikedThe location of the establishment is outstanding, situated conveniently close to popular attractions and local amenities. It was the hottest week, so having a cool environment was incredibly helpful. The services at the Italian restaurant included attentive service and quality food - amazing.

DislikedThe water jar had a rusted lid - not great!

LikedBest location, very kind, attentive staff

LikedGreat location, brilliant staff. Breakfast was exceptional