Grand Hotel Victoria concept & spa, by R Collection Hotels

LikedLoved this hotel its top level customer service, location, restaurant, bar, music, atmosphere, comfort, concerige .. can’t say enough about the excellent hospitality and experience!

LikedThe hotel's location is one of the best in Como: next to the lake, near the ferry, and close to restaurants and bars. We came for a couple's romantic getaway and saw the family hosting too; the hotel is friendly to young children and family trips too. The facility is pumping, and the staff is amazing - making the stay unforgettable. We usually stay at luxury hotels, and the Grand Hotel Victoria exceeded our expectations. Highly recommended.

LikedThis was the best hotel we have stayed at. The room, facilities, and pool were all recently renovated and were exceptional. The staff we encountered were friendly and helpful.

LikedThe staff at the Grand Victoria was exceptional. Very friendly, accommodating, and welcoming. The location was perfect, and the spa facilities were amazing. We enjoyed a couple of nights in the hotel restaurant and bar, and the surrounding town offered many great places to eat and drink as well. During our visit, we also enjoyed a limo boat ride which was arranged by the hotel staff, and a ferry ride to neighboring cities. The entire experience was wonderful.

LikedDefinitely the top hotel we’ve ever stayed at in the world. The spa was unbelievably high end, the included breakfast was the best ever. All the staff were so helpful with everything we needed. They let us relax in the pool area after our check out time. Perfect stay !

LikedEverything and the staff was the greatest. Well behaved and always wanting to help and make life comfortable Luca at concierge was exceptional

LikedThe reception, concierge, car/parking, Spa staff was very friendly and helpful. Most of the team at the restaurant also was good. We got a free upgrade for our suite to a higher level suite when we arrived - that was very nice and unexpected.

DislikedDuring our stay, we wanted to have the hotel’s well-known pizza for dinner, which had been recommended to us by the hotel team. Although the pizza was clearly being served to other guests in the restaurant, and there were still free tables available, we were told that we had to eat it in the bar area at the low sofa tables because it was considered part of the all-day menu. It might be nice for drinks and snacks, but we found this seating arrangement indeed very uncomfortable for dinner. How can a hotel of that category impose that on their guests? What was particularly confusing for us was that the pizza had been recommended by the hotel, was visibly being served in the restaurant to other guests, and yet we were not allowed to order it there. When we asked for the reason, we were only told that “sometimes it is ok,” which did not feel like a satisfactory or guest-friendly explanation. This left us with the impression that there may have been unclear or inconsistent criteria regarding who could order this item in the restaurant.

LikedI liked everything about this hotel. The location was excellent, easy walking distance to the ferry, the bus station and The rooms were immaculate, we were in the new building at the rear of the resort so had a partial view of the lake . The breakfast buffet that was included was exceptional. I would definitely recommend this hotel for anyone visiting the Lake Como region.

DislikedThe only suggestion that I feel could be improved was the knowledge of the conceirge staff. Typically I would expect them to know what time the ferry terminal opens, the menus of local restaurants, what nights the restaurants were open, different travel options to Como etc. The every staff member that I had the pleasure of interacting with extremely accomodating and pleasant to a fault.