★★★★★ · Torno
Via Torrazza, 10, 22020 Torno, Italy · #2 of 8 by guest score in Lake Como
Guest category scores, compared with the average across the 8 Lake Como hotels on this site.
| Rating category | Il Sereno Lago di Como | Lake Como average | Difference |
|---|---|---|---|
| Cleanliness | 9.9 | 9.6 | +0.3 |
| Comfort | 9.9 | 9.7 | +0.2 |
| Facilities | 9.8 | 9.4 | +0.4 |
| Location | 9.9 | 9.7 | +0.2 |
| Staff | 10 | 9.4 | +0.6 |
| Value for money | 9.2 | 8.3 | +0.9 |
| Free WiFi | 8.5 | 9.4 | -0.9 |
LikedThe property is phenomenal. Truly spectacular. Situated perfectly on Lake Como. The heated infinity pool gets sun all day. You can swim in the lake as well. The views from the room were incredible. The food was fantastic. The vegetarian fixed course menu at Al Lago was honestly one of the best meals I ever had and I’m not a vegetarian. And the staff was truly incredible. Very nice. They clearly enjoy their jobs.
LikedThis was the most expensive place I have ever stayed and it was worth every penny. The location on water is perfect. The hotel design is a art piece. The beds are comfy. The rooms are huge and great deck . The location is central to places to go. The spa is amazing. Room service was incredible. And the service and concierge was amazing. Can't recommend high enough
Likedsleeping "above" the lake with the window open it makes up for the name of the hotel - il sereno. the staff was great, from the arrival in the parking lot (the romanian lady & gentleman very kind and welcoming), to the check in process which didn't feel like it, all the way to showing me to my room, the housekeeping ladies, the waiters and the very helping ones behind the whats app concierge. they all made it very cozy and familiar. the cold champagne bottle upon my arrival meant more than the intended fine touch as it kicked in after a troubling start of the day. the interior of the room is still maintained and doesn't feel worn out, at all, in spite of the traffic.
Dislikedit may need a more adventurous spirit in the kitchen in order to enhance the culinary experience of the dinner. all decent with the food, yet nothing noticeable (not my first time there). not up to the bill's expectations.
LikedIl Sereno Lago di Como was truly the most dreamy and magical place we’ve ever stayed. From the breathtaking lake views to the elegant modern design, everything felt luxurious yet warm. The staff went above and beyond to make our honeymoon feel extra special, and every detail from the room to the dining was perfect.
DislikedHonestly, If I had to mention something, it would be that we didn’t want to leave!🥹🥹🥹❤️❤️❤️❤️❤️❤️
LikedI liked the modern style of the hotel which reflects the cleanliness of the rooms and service. The view was amazing from the balcony with a great seating area.
DislikedThe utilities could be improved such as the kettle, blow dryer and iron.
LikedFacilities, style, cleanliness, views, attention to detail.
LikedHotel is fantastic, apart from dinner in restaurant. See below
DislikedHad the tasting menu for dinner. It was very mediocre at best. For 300 USD per person, it’s inexcusable. Eat at Belvedere or Vapore, both a five minute walk. Great food and ambience at 1/4 the price of Il Sereno .
LikedSo serene. Beautiful views. Amazing architecture and attention to every detail by staff. The concierge service was top notch. Highly recommend for a relaxing trip to Lake Como. Food is a star at this hotel as well.
Reviews from verified guests.