Rocco Forte Hotel De La Ville

LikedAmazing hotel amazing staff great location and they help with everything

Liked“Our stay was absolutely delightful—the hotel was stunning, the breakfast was excellent, and the staff went above and beyond to make our experience truly special.”

LikedHotel🤣👍

DislikedStupid price for bycicle....but this is not hotel Good idea for hotel😇👍

LikedThe hotel is in a great location, very clean, good facilities and I must say, every one of the staff were exceptional- everyone we came across greeted you with a smile and couldn’t do enough to help. It’s a lovely hotel with a good mix of modern amenities but maintaining an older/historical feel. Of all the things, the staff made it for us, 5 star!

DislikedWe have no complaints

LikedEverything was just fine at the hotel. The place was clean, the service was good, and the staff were attentive,

Dislikedthere were no negatives to point out—it was all good.

LikedStaff were friendly and welcoming. The location is excellent, and the rooms are beautifully designed. The bed and pillows were especially comfortable—the mattress was fantastic. The rooftop terrace was another highlight, and the staff up there were perfect. I would also like to extend a special thank you to Merle from customer service, John Luca from room service and Andrias from Bell Service.

DislikedI recently stayed at the property for two nights, expecting the elevated level of service and attention to detail that the brand is known for. Unfortunately, my experience fell short, particularly in terms of housekeeping. Upon arrival at 3 PM, my room was not yet ready and still needed to be cleaned—disappointing and inconvenient after a long journey, especially at a hotel positioned as luxury. The next morning, a housekeeping staff member asked when I’d be leaving so the room could be serviced. I told her I’d be out in about 30 minutes, and I placed the “Clean My Room” sign on the door when I left at 10:30 AM. When I returned at 2:30 PM, the room had still not been cleaned. For a brand that prides itself on refined hospitality and guest comfort, this lack of follow-through was surprising and not in line with what I’ve come to expect from Rocco Forte Hotels. I hope management takes this feedback into account, as such details are key to maintaining the exceptional standard associated with the Rocco Forte name.

LikedLuxury hotel with modern details in a perfect location. Absolutely fantastic staff, they care about you since the minute you reach the hotel. Great rooftop to have a drink in the evening.

LikedThe hotel was amazing and the staff super kind. Also the location is perfect to spend a weekend visiting the city.