Grand Hotel Des Etrangers- The Leading Hotels of the World

LikedExcellent hotel and amazing staff

LikedEverything was superb. The staff were so helpful and accommodating to our needs, the breakfast was delicious, everything was sparkling clean and the location for Ortigia was unbeatable.

DislikedThe price of wine at the hotel bars. It was €18 for a glass which is pretty extortionate considering the beer was only €7. In the mornings, from our room on the first floor, we could hear staff making lots of noise while they were working and talking very loudly. Luckily, this was only that noticeable closer to the door which is not where our bed was.

LikedThe premises, the location, the staff

LikedA beautiful hotel right in the centre of Ortigia.

DislikedThere is very little to dislike. I didn’t like the high service charge that is automatically added on to your bill.

LikedEverything about our stay was absolutely perfect. The building is gorgeous, full of charm, beautifully kept, in a great location. The pool was heaven on a hot afternoon after having been out all day, however the staff are the real jewels in this hotel. Every single member of the team made us feel so welcome and went above and beyond to ensure we were comfortable. Can’t wait to come back.

LikedThe hotel is absolutely beautiful looking across the sea and it is in a perfect position to explore the island of Ortigia and Syracuse itself. But what makes a hotel stay special is the being cared for, and the staff here are superb. Nothing is too much trouble for any of them, and they are warm and helpful and genuine towards you. The rooftop bar is divine, with its soft seats and breathtaking views. You can't help feeling like your in a dream sitting there watching the sun set. But don't miss taking time out for a sit by the pool and use the Spa facilities. The Spa has the most amazing hexaganol heated pool, which we relaxed in after a steam sauna and the most amazing showers called 'emotional showers', which have either lemon or mint scented water mist you during your shower. I have never experienced this before and it is superb. This hotel is stunning but made perfect by its people.

DislikedJust a note. The spa girls will tell you the price of your treatment and immediately ask you 'sweetly' if you would like to leave a tip. This is very confronting and is an underhand way of taking the choice away from you as it is a form of ambush.

LikedExcellent location, staff were friendly and helpful, room was very clean.

LikedBeautiful building, excellent service, great location

DislikedThe spa wasn’t well maintained and not up to the standard of the rest of the hotel