★★★★★ · Hotel Zone, Cancún
Boulevard Kukulcan Km 21 Punta Nizuc, 77500 Cancún, Mexico · #7 of 10 by guest score in Cancun
Guest category scores, compared with the average across the 10 Cancun hotels on this site.
| Rating category | NIZUC Resort & Spa | Cancun average | Difference |
|---|---|---|---|
| Cleanliness | 9.5 | 9.6 | -0.1 |
| Comfort | 9.6 | 9.6 | 0 |
| Facilities | 9.4 | 9.4 | 0 |
| Location | 9.1 | 9.4 | -0.3 |
| Staff | 9.4 | 9.5 | -0.1 |
| Value for money | 8.4 | 8.9 | -0.5 |
| Free WiFi | 9.5 | 9.1 | +0.4 |
LikedThe property is beautiful. The only problem is that there is a construction of approximately 20 floors just behind the pool and beach areas which not only impact the views but spoil tbe whole area (it is going to be a Ritz Carlton). I really am very surprised that such a mammoth building has been given the license to be built there.
DislikedThe property is beautiful. The problem is the new building behind.
LikedThe property was immaculately kept. The staff was exceptional.
LikedSecluded and quiet. Amazing views and incredible design and details.
DislikedI really can’t complain.
LikedThe rooms were some of the best. They do turn down service. The food was fantastic. The property was gorgeous - jaw droppingly. They have these trees in the middle of a flat lake, large bowls of fire, edge pool. It’s seriously nice.
DislikedThe lobby has no AC. They have these golf carts that drive you around - but I just walk (it’s hot it’s July) because there never is any - especially at the lobby. It’s not for active people - there’s no gym class - no pool volleyball - no cool thing like efoiling
LikedThe property itself is truly beautiful, in line with the environment, and so are the surroundings of mangroves and lush tropical vegetation. The food at all the restaurants is exceptional - but mind you - so are the prices. The staff are absolutely wonderful - polite, friendly, efficient, and knowledgeable. They will go out of their way to help with whatever needs or issues you may have. I have to single out two names, The Chief Concierge Rodrigo, and the lovely Fernanda. Excellence is not a good enough word to describe either of them - their professionalism and care exceed the limits of the word.
DislikedThe beach is, sadly, not an asset to the property. The water is very dark and uninviting due to a large amount of seagrass on the bottom. Seaweed is also present. In addition to this, there’s a lot of construction right next to the Nizuc - a huge Ritz Carlton is being built there and they are known for extremely poor environmental practices. Not a good neighbour for the Nizuc.
LikedEverything was great we will definitely come back. We went to relax and we got that overall. I would recommend coming here.
DislikedEverything was great nothing to put here.
LikedKids club was amazing, my kids had a wonderful time!
DislikedWe had a few issues in our room, leaking from the ceiling and water running on ceiling. Was promptly fixed but a bit disappointing
LikedThe Spa is another level vs those I had before! Must try! Breakfast options are good. Every staff is amazing, friendly, polite and happy to help.
DislikedThe restaurants, even though this hotel is not all-inclusive, are good but not at an amazing level.
Reviews from verified guests.