“This is a great family friendly luxury hotel. We loved our stay and would love to go back.”
LikedBrand new amenities. Super comfortable rooms. Each space is beautifully designed. The family pool is great. Staff were absolutely adorable with us and so welcoming everywhere: pool staff, restaurant staff, welcome team…Absolutely Delicious food. We loved having a dedicated “guia” taking care of us; Itza was super professional and friendly. She would help us having our kids food pre-ordered and ready for them at diner time.
DislikedOur room was on the ground floor opposite the lift and a back of house/storage room. Each morning at 6am the cleaning team was accessing this room and talking very loudly.