Likedeverything was a 12/10 the staff, the facilities, the rooms! I never rate a hotel or anything in general but gosh this was the best stay we've ever experienced. We were on our honey moon and stay at 7 different hotels and this exceeded all of them!
★★★★★ · Queenstown
ROKI Collection
2 Brunswick Street, 9300 Queenstown, New Zealand · #1 of 11 by guest score in Queenstown
10.0Exceptional9 reviews
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ROKI Collection Queenstown guest ratings
Guest category scores, compared with the average across the 11 Queenstown hotels on this site.
| Rating category | ROKI Collection | Queenstown average | Difference |
|---|---|---|---|
| Cleanliness | 9.7 | 9.5 | +0.2 |
| Comfort | 10 | 9.5 | +0.5 |
| Facilities | 10 | 9.4 | +0.6 |
| Location | 10 | 9.4 | +0.6 |
| Staff | 10 | 9.5 | +0.5 |
| Value for money | 8.9 | 8.6 | +0.3 |
ROKI Collection Queenstown reviews
“The stay was excellent. I like to control the image on the television and I found that almost imposs”
LikedStaff were always nice. Rooms are extremely well appointed - staff will enter multiple times to make sure everything in the room is gorgeous.
DislikedI was travelling with someone and requested close proximity rooms. We could not have been placed further apart. Ironically, while I was paying for both rooms, and did get the larger room, the other traveller got the room with a view on level three and I was street level with a hedge view. No view……
“Luxurious with the best attention to detail ⭐️⭐️⭐️⭐️⭐️⭐️⭐️”
LikedThe service and staff are sublime every detail s perfection ⭐️⭐️⭐️⭐️⭐️⭐️
DislikedI absolutely loved the property ⭐️⭐️⭐️⭐️⭐️⭐️
“If you are looking for an unforgettable escape in Queenstown, we couldn’t recommend ROKI high enough”
LikedThe setting is simply stunning. Waking up to views of Lake Wakatipu and the snow-covered mountains felt magical, and the hotel’s warm, beautifully considered interiors made it especially inviting after a day out in the cold. Our room was spacious, immaculate and exceptionally comfortable, with thoughtful details that made the entire stay feel special. What truly stood out, though, was the service. Every member of the team was warm, attentive and genuinely welcoming. Nothing ever felt like too much trouble, whether we needed help planning our day, arranging transport or choosing somewhere for dinner. The hospitality was polished without being formal, which made us feel completely at home.
DislikedThe coffee could have been stronger but that's a minor thing :-)
Reviews from verified guests.