★★★★★ · V&A Waterfront, Cape Town
Dock Road, Victoria & Alfred Waterfront, V&A Waterfront, 8001 Cape Town, South Africa · #13 of 15 by guest score in Cape Town
Guest category scores, compared with the average across the 15 Cape Town hotels on this site.
| Rating category | One&Only Cape Town | Cape Town average | Difference |
|---|---|---|---|
| Location | 9.7 | 9.7 | 0 |
| Cleanliness | 9.4 | 9.8 | -0.4 |
| Value for money | 8.2 | 8.8 | -0.6 |
| Facilities | 9.5 | 9.6 | -0.1 |
| Comfort | 9.6 | 9.8 | -0.2 |
| Staff | 9.3 | 9.7 | -0.4 |
| Free WiFi | 9.6 | 9.2 | +0.4 |
LikedThe location was excellent, the rooms beautiful, facilities excellent but most of all the staff made this hotel exceptional. The greetings, personal touches from the minute we arrived. We all said we thought it was the best hotel we have ever stayed in overall.
DislikedThe hotel bar closed a little too early for us at night but that’s because we are night owls
LikedOur room was beautiful, but the real stars of the hotel were the staff. They were so friendly and welcoming, especially Eleanor, Phillip, and Phumla. Every day, they always made us smile even bigger than we already were. We miss the One & Only and South Africa so much!
DislikedThe layover process was dysfunctional. We just wanted to change clothes before our flight and we had to take a golf cart to the spa and then take our giant bags into the hot, humid spa where we had to walk across the entire spa to change. Then the golf cart left so we had to walk all the way with our bags back to the front of the hotel. We would have much rather used the bathroom off the lobby than have that experience again.
LikedThe kids’ club was amazing—my children didn’t want to leave! They really enjoyed it. The room was fabulous, and the team did their very best. They were truly amazing.
LikedThe exceptional service! Everyone went above and beyond to make sure we enjoyed our stay!
LikedEverything was wonderful, from the moment we arrived at the property and received the most attentive welcome and checked in we were in “Heaven” the entire time we spent at the property! The staff is beyond gracious, attentive, and quick to satisfy any of your needs, the food in the hotel is one of the best we have had and the comfort of the rooms is fit for a king! The location could not be any better if you are willing to take a short walk to waterfront and other attractions in town. This was probably one of the most beautiful and comfortable places we have stayed in the world. Highly recommend!!!
LikedLocation / room/ staff .. the best five star hotel in the waterfront area
DislikedAre u seriuos? Nothings..
LikedThe staff was five star plus So helpful and friendly
DislikedLoved the property
LikedThe One and Only is an amazing place to stay in Cape Town. We were treated very well by all the staff and all our needs were met. Food was good, spa was great, and service was almost perfect
Reviews from verified guests.
