Mandarin Oriental Ritz, Madrid

LikedEverything about the stay was exceptional. The hotel is beautifully restored, with elegant interiors that blend classic grandeur with modern comfort. What truly sets it apart is the level of service—the staff remembered my name and greeted me personally throughout the hotel, making me feel genuinely welcomed. Every interaction was warm, attentive, and professional. The rooms were luxurious, the housekeeping impeccable, the breakfast outstanding, and the location is perfect for exploring Madrid on foot. It was an unforgettable experience.

DislikedEverything was exceptional.

LikedObviously, it’s a luxury hotel with everything you would expect. Great breakfast buffet. Very close to the Prado Museum.

DislikedFor me, it felt a bit too pretentious, even uncomfortable at times. Some staff acted too artificial. It would be nicer if they behaved a bit more naturally. The breakfast buffet was excellent, but the à la carte breakfast was disappointing.

LikedStayed at Suite Prado.. one of the best experiences in Madrid ever. The hotel and the staff is just fantastic . Definitely coming back and recommending it to everyone

DislikedI liked absolutely everything

LikedOn arrival they knew my name - quick check in and taken to a lovely room.

DislikedNothing - all was wonderful

LikedThe room was supper clean and very well appointed, whilst the attention to detail was amazing. The shower was amazing!

DislikedThe bed was uncomfortable, I feel the mattress on a spring base was the case as it creaked and moved when you moved in the bed. One was woken each day by people chatting as they walked up the corridor. The sound proofing was not great around the door. The toilet door caught the temperature valve of the heated towel warmer each time opened. The valve should be changed to a smaller one. There is no surface room around the bathroom sink, the tray of towels should be removed so there is surface area.

LikedVery beautiful, great staff, loved it all the way! Can’t wait coming back!

LikedVery beautiful, great staff, loved it all the way! Can’t wait coming back!

LikedOne of my favorite hotels worldwide, real superb service, staff, accomodation, food. Cost its money. Highly recommended for highly demandable travellers.

DislikedNothing, worth to mention here