Mandarin Oriental, Geneva

LikedI liked almost everything, however, the furniture etc need a change. The bar food was AMAZING, staff, service, location all were excellent.

DislikedI didn't like the furniture especially the color palette, doors are scratched they need to be updated. Also, carpets in the hallway and room are outdated. Basically, it needs an uplift. But other than that, it was an amazing stay.

LikedGreat location, slightly away from the most busy lakeshore. Everything according to Mandarin Standard!

DislikedRooms are little bit smaller than expected for MO Property/Price.

LikedNice breakfast

DislikedGym could be a lot better and in a much better location within the property and with a view.

Likedمساحة الغرفة كانت ممتازة ومريحه

LikedProximity Professional Staff

DislikedSmall rooms

LikedExcellent staff and service. From doormen reception concierge restaurant everyone is very smiley and profesional. Nice location. Spacious rooms.

LikedExceptional service that turned everything around. A truly memorable stay I recently stayed at the Mandarin Oriental in Geneva, Switzerland, and the experience was outstanding. The hotel has a wing with older rooms, which are still good, but upon arrival I asked to be moved to a different room. My request was promptly and graciously handled by the staff, with great politeness and hospitality. My new room was spacious, beautiful, fully renovated, and had a stunning view directly overlooking the river. I had wonderful days there. I did have a small issue with a guest in the room above mine who was making a lot of noise during the night. The hotel was incredibly attentive throughout. They kept in touch with me during the night and early hours, and even sent security to check on the room upstairs. Their responsiveness was impressive. A very special mention goes to the General Manager, Anita Radovic, who deserves recognition for her courtesy, warmth, and the exceptional way she handled everything. Thanks to her and the entire team, what could have been a less-than-perfect experience turned into an extremely pleasant stay. I felt genuinely welcomed and completely comfortable throughout my time at the hotel. Highly recommended!

LikedThe reception staff and the staff outside by the entrance were extremely friendly and welcoming. The staff who brought my room service were also very professional, courteous, and helpful. Overall, everyone went above and beyond to ensure I had a positive experience. I particularly appreciated how staff regularly checked on guests to make sure they were comfortable and had everything they needed. The food was of a very high quality, and my room was always clean and well maintained. Whenever I requested housekeeping, it was completed promptly, usually within just a few minutes. This is definitely my preferred hotel for all future holidays in Geneva. I would highly recommend it and look forward to staying here again.