Grace Bay Club

Likedeverything was great!

LikedHaving a personal concierge was amazing! The location was perfect, in the heart of the hit spots. The staff was very accommodating and the property was beautiful including the pool.

DislikedIt is pricey. The food at the restaurant was pricey for simple things like a burger.

LikedGreat stay - great location - beautiful beach - fantastic staff

LikedThe breakfast was amazing! Many wonderful choices in the buffet and they also prepare omelets and other items to order. The service from Beatrice (Manager) Elmina, Sonny, Rachel, Christopher and Junie was top notch and always started our day in a happy way. Our concierges, Tiffany, Franklyn and Sharlette were very helpful.

LikedFantastic hotel, outstanding location on Grace bay beach, very nice staff , liked the personal concierge, the services on the beach , the Infiniti restaurant ...everything !

DislikedNothing to do with Grace Bay club which respects the environment .... but still wondering how the construction of a tower building for Ritz Carlton hotel could be authorized on the bay ...thanks god , no direct view on it from Grace bay club hotel

LikedOne of the best locations on Grace Bay. Food was excellent.

DislikedConcierge service was lacking to non existent. When we arrived we were assigned a 'personal Concierge.' We only got one response from him when we inquired about beach services which was rude and not much helpful. We attempted to get an airport shuttle through him 5 times without much success. Disappointing

LikedLa habitación, La vista El bar / restaurante La playa

DislikedNada

LikedThe beach itself only.

DislikedFor such a luxury destination and luxury hotel with this price. Service and people and pre arrival team were unacceptable. I had to complain about alot of stuff until all was up to standard. This place was more expensive than the ritz. Which is directly next to it . But people providing the services are not professional enough and upto standard. Not only in the hotel but every where I went. 10% had an idea how to treat international tourists. The good service I got was not from the locals. Who worked in the services. Everyone starting from reception to housekeeping tp waiters. They all had an edge and were not tolerant. Like they were ready to snap at you. In such a hotel woth that cost. This is unacceptable. They claim to have concierge service but ot is actually just some9ne you get in touch to do stuff But no actual experience or knowledge to advise ypu or guide you.