★★★★★ · Aspen
675 East Durant Avenue, Aspen, CO 81611, United States · #3 of 3 by guest score in Aspen
Guest category scores, compared with the average across the 3 Aspen hotels on this site.
| Rating category | The Little Nell | Aspen average | Difference |
|---|---|---|---|
| Location | 9.5 | 9.6 | -0.1 |
| Cleanliness | 9.1 | 9.4 | -0.3 |
| Value for money | 6.7 | 8 | -1.3 |
| Facilities | 9.5 | 9.6 | -0.1 |
| Comfort | 9.5 | 9.6 | -0.1 |
| Staff | 8.1 | 9 | -0.9 |
LikedLocation is unbeatable and generally the service was amazing. They even unwound my wife’s hairdryers cable which was a mess - never before experienced something like that. Great snacks for free in the room. Quality breakfast.
DislikedOur room faced the street and it was a bit noisy with garbage trucks in the night. Also the water pressure could have been better.
LikedManager let us change our original room. We were above trash truck, gardener, delivery area, constant noise all hours of nite and day. Room we got after that nightmare was terrific. Very clean, spacious and above all…peaceful. Manager also sent up and bottle of champagne, a card and chocolate strawberries for our anniversary. That was extremely kind of him. He was great to work with and made things right. Lived how they picked us up and dropped us from airport. Overall the employees were all great.
DislikedPrices of the room, fluxuation from rates Tuesday and Wednesday to Thursday doubled. Didn’t like that there are no cancellations.
Reviews from verified guests.