1 Hotel Hanalei Bay

LikedWell designed rooms, friendly staff, overall good quality of food, nice pool.

DislikedLong waits for check-in, luggage, and at pool restaurant. Beach could be nicer.

LikedBeautiful, clean, excellent service. Loved the welcome.

DislikedA few more dining options as only 2 when we were there onsite as the the poolside option was booked for private event.

LikedThe rooms, location and pools were lovely. The decor was beautiful.

DislikedThe restaurants market as high end fine dining, however they seat patrons straight from the beach with children next to patrons who are dressed for an occasion. And the wait for food from the kitchen can be extremely long.

LikedStaff members like Melyssa (check-in), Noriah (food server), Ari (food and beverage manager), Christian (front desk manager) really showed me how 1 hotels elevate their brand. The entire property is incredible.

LikedThe people were by far the best part of our stay and the reason we would happily return. Ana, our housekeeper, was a joy. We ran into her several times throughout our stay, and she was always warm, kind, and welcoming. Eddie, who checked our minibar, spent time talking with me on my birthday and truly embodied the spirit of aloha. Shelley and Kevin, who assisted with valet and transportation, were consistently friendly, helpful, and professional. Malinda and Harry made check-in and checkout smooth and welcoming and helped us feel at home from the moment we arrived. The property itself is beautiful, but it was the people who made the experience special. Each of these team members showed genuine kindness and hospitality, and they are the reason we would choose to stay at 1 Hotel Hanalei Bay again.

DislikedMy fiancée and I visited Kauai, HI for the first time to celebrate and during the trip we became engaged. While the hotel staff consistently treated us with warmth, kindness, and respect, we occasionally felt less welcome from certain guests than we expected in 2026. We understand that 1 Hotel Hanalei Bay is a luxury property that attracts people from many backgrounds and walks of life. What stood out to us was not anyone’s wealth or status, but the fact that kindness, acceptance, and respect do not automatically come with them. As two hardworking women celebrating a special milestone together, we were surprised by some of the attitudes we encountered. Thankfully, the exceptional staff and the beauty of Kauai ( cannot leave out the immense love from those locals in the town below Princeville) far outweighed those moments. The kindness shown by the hotel’s team is what would bring us back in the future.

LikedWhat a wonderful stay! Honestly one of the best hotels I've ever been to. The buffet breakfast was perfect, with a view of the mountains and ocean. The room upgrade was such a nice touch, and we woke up to rainbows! Make a reservation at least one night at 1 Kitchen, the cocktails and seafood tower were ahhhmazing! Loved the pools and the staff were all so friendly. Thank you 1 Hotel for everything!

LikedWonderful place for a honeymoon, immaculate views, very attentive service, we loved it! Hope to be back soon!

LikedThe views of Hanalei Bay are unmatched, and the entire property feels like a curated sanctuary. It was the perfect setting for a special anniversary trip. The staff was incredibly attentive, and the classy, neutral decor made the room feel like a true home away from home.

DislikedI was disappointed that the fresh pressed juice service ended at 11:00 AM; it would have been great to have access to those fresh, hydrating options later in the afternoon, especially on such hot days.