★★★★★ · Key Biscayne, Miami
455 Grand Bay Drive, Miami, FL 33149, United States · #5 of 17 by guest score in Miami
Guest category scores, compared with the average across the 17 Miami hotels on this site.
| Rating category | The Ritz | Miami average | Difference |
|---|---|---|---|
| Location | 9.3 | 9.3 | 0 |
| Cleanliness | 9.3 | 9 | +0.3 |
| Value for money | 8.4 | 7.9 | +0.5 |
| Facilities | 9.2 | 8.8 | +0.4 |
| Comfort | 9.2 | 9 | +0.2 |
| Staff | 8.9 | 8.9 | 0 |
LikedThis was a beautiful resort. The staff was so friendly and welcoming. The food at all the restaurants was fantastic. I’d happily go back here!
DislikedThe beach in August has a lot of sea grass, but that’s not the hotel’s fault obviously. I didn’t love the bathrooms. The showers only have a rain shower head and a half glass door, so part of the shower is open.
LikedLocation and beach access, the staff was very friendly and delightful to be around.
DislikedThe SPA
LikedI think this property is wonderful and comfortable.
LikedDe locatie, de vriendelijke medewerkers, mooie kamer met uitzicht op zee. De high level service in het hotel.
DislikedNiets
LikedMuy cómodo e impecable todo. Me encantó el gimnasio y los restaurantes. Ubicación perfecta.
LikedL'hôtel est très beau avec plusieurs restaurants de qualité, et la chambre spacieuse.
DislikedLa plage est étroite et les transats devraient être remplacés.
LikedThe food and the service all was good. The location is beautiful.
DislikedThe furnishings all could be updated particularly in the lobby.
LikedThe location, the facilities and the breakfast was great.
DislikedWe don’t like the shower in the bathtubs.
Reviews from verified guests.
