★★★★★ · Lake Buena Vista, Orlando
14200 Bonnet Creek Resort Lane, Lake Buena Vista, Orlando, FL 32821, United States · #8 of 10 by guest score in Orlando
Guest category scores, compared with the average across the 10 Orlando hotels on this site.
| Rating category | Waldorf Astoria Orlando | Orlando average | Difference |
|---|---|---|---|
| Location | 9.2 | 9.3 | -0.1 |
| Cleanliness | 9.3 | 9.5 | -0.2 |
| Value for money | 8.1 | 8.8 | -0.7 |
| Facilities | 9.2 | 9.4 | -0.2 |
| Comfort | 9.3 | 9.6 | -0.3 |
| Staff | 8.9 | 9.3 | -0.4 |
LikedI love this property and location and that there is a golf course and pool that are accessible. The Bull and Bear is a family favorite. We ate there twice in the three days we stayed at the hotel. The rooms are spacious and nicely appointed.
DislikedThe cost has risen substantially since 2025. The cost for luxury items is up everywhere, but the rate increase of 133.8% is a lot for most people to manage.
Likedthe room service food was absolutely incredible. and the front desk staff! Beloved was such a great hospitality professional.
LikedYour staff was exceptional! In previous years, I have stayed at the Ritz Carlton in Naples and the Four Seasons in Orlando but your staff went above and beyond to accommodate my family. We enjoyed your delicious room service daily served by polite staff members, we had a blast utilizing your beautiful pool cabanas with extraordinary service, and we spent our Thanksgiving dinner at the Bull & Bear restaurant that provided us with an extraordinary dining experience. Please keep up the excellent work! We will be back because your customer service is the best by far. Last but not least, I have to mention the incredible concierge team at your hotel. They texted me daily to answer any questions I may have, and made sure to offer their services until we departed. I left your hotel feeling well taken care of because of these remarkable individuals. Thank you! See you soon.
DislikedWe had a lengthy wait at the Bull & Bear but we were a large party of ten on Thanksgiving evening. With that being said, I highly recommend providing larger parties with small children faster service to avoid any tantrums brought on by hunger or lack of beverages. Once we received our food, it was delicious and the dessert portion exceeded our expectations. Just keep in mind the needs of families enjoying a meal at your restaurant. Speedy service, and more kid friendly options would be greatly appreciated.
LikedOur stay was amazing everything from check-in, room service, bell services, valet, rentals, seamless. The property was beautiful. They anticipated our needs.
DislikedI loved everything.
LikedBeds were very comfortable and rooms were quiet! Very lovely after a long hot day.
DislikedEverything was fantastic, staff were all great.
LikedAttentiveness of the staff, great food and clean room
DislikedValet was a little slow on Saturday.
LikedThe Service was impeccable! I would highly recommend the Waldorf Astoria!
LikedAmazing property, great rooms and extremely professional and friendly staff
Reviews from verified guests.