“Superlative”
LikedIt was an outstanding hotel. Everything was perfect!
DislikedNothing we loved it
★★★★★ · 01. Innere Stadt, Vienna
Hotel Imperial, a Luxury Collection Hotel, Vienna
Kärntner Ring 16, 01. Innere Stadt, 1010 Vienna, Austria · #8 of 14 by guest score in Vienna
9.3Wonderful859 reviews
From $824a night · lowest rate found Oct 2026
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Hotel Imperial guest ratings
Guest category scores, compared with the average across the 14 Vienna hotels on this site.
| Rating category | Hotel Imperial | Vienna average | Difference |
|---|---|---|---|
| Location | 9.7 | 9.6 | +0.1 |
| Cleanliness | 9.6 | 9.6 | 0 |
| Value for money | 8.6 | 8.8 | -0.2 |
| Facilities | 9.3 | 9.4 | -0.1 |
| Comfort | 9.6 | 9.7 | -0.1 |
| Staff | 9.6 | 9.5 | +0.1 |
Hotel Imperial reviews
“Excellent experience, just like our previous stays.”
LikedFirst rate facility and services. Not cheap, but a decent value.
DislikedPrices.
“The Imperial is one of the finest hotels we have ever stayed in.”
LikedStaying at the Imperial was being in fantasy land. It is truly palatial and so beautiful. The staff was so friendly and accommodating. We ate outside at the little cafe multiple times and it was perfect.
DislikedA minor complaint. We couldn’t pull the shades up in either of the two rooms in our suite. I have no idea what the rooms looked out on.
“Flawless, warm service that made my wife's birthday truly unforgettable — thank you.”
LikedThe concierge team was outstanding — we exchanged seven or eight messages while planning my wife's birthday and they answered every one thoughtfully, always suggesting how they could help. They arranged champagne and beautiful flowers, upgraded her to a Deluxe room, and even checked her in without her passport (she'd left it with a friend) when I asked, letting her bring it later — real support at every step. There were lovely extra touches too — little sweets and bithday letter as compliments — and the whole thing had a real "wow" effect.
DislikedNothing at all — they thought of everything, and made the day feel completely effortless for us.
“Wonderful First Class pampering and restful!”
LikedGreat location. Luxuriously appointed rooms, modern clean large bathroom, service very polite and professional. Room well lit, great AC, vanity light in bathroom perfect. Charming cafe with outdoor seating available. Great cocktails at bar and we caught jazz show one night
DislikedDue to unusual heat wave, lobby and especially revolving door entrance became warm, stuffy and a bit smelly at times
“The Imperial Hotel treats you royally.”
LikedThe location of the hotel was perfect, walking distance to main attractions. The room itself was gorgeous. Definitely stepping back in time. The architecture was stunning. Breakfast was delicious, good selection. Anita, the front office manager was extremely helpful in all aspects of our stay. Whether it was questions regarding the room or advise on how to get somewhere, she was very accommodating to our requests. We will definitely be back.
DislikedWe really did not experience anything negative.
“We would stay here again”
LikedClassic Vienna old world Hotel. Staff and facilities were excellent. Beautiful Bedroom and Bath.
DislikedRoom service coffee needs an upgrade…
“A memorable stay in a sumptuous hotel.”
LikedLocation is excellent. Breakfast is very good, breakfast room and outside terrace absolute tops. The building and its history are a rarity and it is magnificent. The bed was one of the very best I have ever encountered. And front desk staff is very helpful, arranged for castle visit and train tickets.
DislikedNothing comes to mind.
Reviews from verified guests.
