Rocco Forte The Charles Hotel

LikedComfortable room . Quiet. No traffic noise. Great staff

DislikedInadequate public areas

LikedFriendly staff

DislikedHousekeeping came at the not agreed time

LikedEverything

DislikedNothing, Rocco forte the Charles is the best hotel in munich by far. Sad had to leave.

LikedThe staff were very helpful with my checking out (when I forgot my laptop was on my arm!) and triple checking I'd left nothing else - I had! Also, when my room card failed to activate, the young concierge explained how to make it work better!

DislikedIt is always annoying when you get to your room (on the 5th floor) and the room card won't work. But see above!

LikedWonderful facilities and lovely rooms. Staff were exceptionally friendly and helpful

DislikedHaving arrived after 3pm we waited for over an hour for our rooms which was very frustrating and although the staff were delightful it was disappointing. Small things like water glasses not being replaced in the rooms each day and for some reason coffee at breakfast consistently taking an eternity were small annoyances but unexpected at a Rocco Forte hotel. That said at all times the staff were marvellous.

LikedLocation as near to Center and hotel has it’s own parking , staff was very friendly and helpful and cleanliness.

DislikedMissing water connection to the bath tub, no provision to control the temperature in bathroom.

LikedBeautiful hotel. Immaculate decor. Friendly professional staff. Lovely pool

LikedAmazing stay, wonderful staff!