COMO Castello Del Nero

LikedThe whole experience of staying at the hotel was exceptional

LikedBeautiful surroundings - beautiful rooms - very nice restaurants Central location for visiting San Gimignano, Volterra, Siena, Florence, Pisa, Lucca, ... Very friendly staff

Dislikedbig room, but with no view (windows high up walls) which is a pity for that price

LikedVery clean, beautiful setting, great facilities, attentive staff

LikedThe imposing views and location

DislikedThe space, relaxed informal atmosphere.

LikedAll the details were well taken care of. Excellent service and stuff. Amazing view and overall great place to relax, unwind and enjoy the Tuscan scenery and food in luxury (the Michelin star restaurant within the hotel was amazing)

LikedAmazing property in a great location to see many of the villages in Tuscany. Room Sizing was great and views from the room were AMAZING. The spa services were great BUT very expensive (we travel very regularly). Staff in areas except for the reception were pretty amazing! Breakfast area - Gabrielle is one they need to keep! He is so amazing always happy to appease! Pool side - Jay was so great always preempting our requests and always happy! Day Spa - Eva is a talented masseuse! The La Torre restaurant wasn’t as great as i expected considering the high prices.

DislikedReception staff could be a little friendlier and more helpful in organising external activities. At this price point an accessible activities/services planning support would be helpful. We requested services to Florence and the reception were not very helpful (yes they offer a shuttle but the timing did not suit us). We needed options so that we can have a private drop and pickup vs taxi due to the fear of being unable to get one back to the property at night after dinner. The reception weren’t very helpful which was frustrating. Overall improvement should be made to support activity/stay planning upon checkin as we would have loved to know about the Hot Air Balloon option, that we only found out about our last day because we saw it during breakfast. Upon arrival we were greeted and shown around by a lovely lady who also runs the yoga on-site. She was so engaging and genuine (I cannot remember her name but upon she is the perfect selection for greeting new guests! The grape harvest activity was pretty great! The staff and organisation of the activity considered attention to detail. Improvement could be made in communication in terms of what to wear and what to expect on the day. We also had a private Vespa tour with Samuelle (our private tour guide who was AMAZING). It was an experience that we will never forget. I was a little nervous but Samuelle (who is young but more mature than his age!) was great at providing me the confidence I needed. The activity was super expensive but one we won’t regret or forget! Etched memory!

Liked- nice welcome, with drinks and refreshing towels - the view in the vecinity of the pool and from the terrace and restaurant is wonderful - occasional complimentary fruits and refreshing towels while at the pool - a lot of kid-related welcome gifts

Disliked- while they offer you a lot of kid-related welcome gifts, it's disappointing they don't allow children under 16 in the spa area. They promised they will call us when nobody is around to allow us in the spa area with children but they never contacted us during our stay - the castle feels too much redesigned, not feeling the vintage vibe anymore - very expensive daily activities (hundreds of euros for wine tasting / cooking classes / bike rides / etc) - barely any towels at the pool and also very muddy area / grass. Service is also quite limited

LikedAmazing experience, really enjoyed.