★★★★★ · Queenstown
38-54 Lake Esplanade, 9300 Queenstown, New Zealand · #9 of 11 by guest score in Queenstown
Guest category scores, compared with the average across the 11 Queenstown hotels on this site.
| Rating category | QT Queenstown | Queenstown average | Difference |
|---|---|---|---|
| Location | 9.2 | 9.4 | -0.2 |
| Cleanliness | 9.4 | 9.5 | -0.1 |
| Value for money | 8.4 | 8.6 | -0.2 |
| Facilities | 8.8 | 9.4 | -0.6 |
| Comfort | 9.4 | 9.5 | -0.1 |
| Staff | 9.4 | 9.5 | -0.1 |
| Free WiFi | 9.2 | 8.3 | +0.9 |
LikedStaff went above and beyond to make our stay easy and enjoyable. There was always someone on hand to help us with our bags and our various enquiries.
DislikedUnfortunately, they were in the middle of some renovations so sleeping in wasn't an option in the front rooms but the view of the lake from the picture windows more than made up for it.
LikedEasy walk into centre of Queenstown. View from the rooms is exquisite and it feels like a home away from home.
LikedBeautiful hotel with stunning views of Lake Wakatipu. The staff were so helpful and accommodating and the food choices are excellent.
DislikedThe lake facing rooms are quite cold and the hotel is undergoing renovation which is causing some minor disruption
LikedThe property is luxurious, clean and modern. the staff were friendly, welcoming, always happy to help. family had a great stay.
LikedUltra modern hotel in fantastic location. Friendly helpful & efficient staff. Very clean.
LikedThe rooms were terrific and loved the whole feel of the hotel. I really enjoyed the daily juice, pastry, wine and cheese. It added a very nice touch.
DislikedThe parking is problematic. It states they have parking but they were always full. The answer to staff was just go find something on the street... It took 45 minutes and we almost got stuck in a ditch. My husband who travels all the time and never gets angry was very frustrated. Also, there was construction happening and it began very early in the morning. Unfortunately our room was very close to the work.
LikedRoom had a amazing view, it was a good size, bed was comfortable and it even had a doona insert that was in it's cover, not just folded between the sheets! Bathroom and shower are one of the best we have stayed in, it was roomy and had lots of places to store your belongings. It was a really great location, nice and quiet for a good night sleep yet close enough to walk to the QT wharf. That is all a 10 in itself!....but wait there is more. All the little extra's, the surprises that made our stay absolutely awesome. In the lobby, they have complimentary FRESH brekky juice and pastries in the morning, cheese, crackers and wine in the afternoon and whiskey and chocolate after dinner. Room service delivers something extra and complimentary every night, from sweet treats, to fresh milk and melty chocolates to lavender sprays for your pillows. It was genuinely a wonderful stay and we will certainly only ever be staying here for our future stays in Queenstown.
DislikedCouldn't get any better!
LikedThe hospitality was unlike anything we have ever experienced! The lobby beverages and snacks were much appreciated and the turn down service was exceptional
Reviews from verified guests.
