★★★★★ · União de Freguesias do Centro, Porto
Rua de Ricardo Severo 21, União de Freguesias do Centro, 4050-515 Porto, Portugal · #4 of 15 by guest score in Porto
Guest category scores, compared with the average across the 15 Porto hotels on this site.
| Rating category | Palacete Severo | Porto average | Difference |
|---|---|---|---|
| Staff | 9.8 | 9.6 | +0.2 |
| Facilities | 9.8 | 9.4 | +0.4 |
| Cleanliness | 9.9 | 9.6 | +0.3 |
| Comfort | 9.9 | 9.7 | +0.2 |
| Value for money | 9.2 | 8.8 | +0.4 |
| Location | 8.8 | 9.4 | -0.6 |
| Free WiFi | 9 | 9.3 | -0.3 |
LikedIt was a lovely oasis in the middle of a city. The staff was truly exceptional. Each and every staff member with whom we interacted treated us like old friends. Incredible gracious, wonderfully hospitable and extraordinarily attentive.
DislikedNearby construction, although that was not the property’s fault.
LikedBeautiful property, very Portuguese, gorgeous spaces. The staff are exceptional.
Likedvery beautiful and professional new hotel in an historical palace. the modern interior matches the antique palace in a harmonious way. staffed with young professional knowledgeable nice people makes the trip unforgettable. Very nice breakfast, high standing dinner and a selection of the best wines and porto is recommended. The place to be in Porto. Location right in the centre without the noise and hustle of a city. A quiet idyllic oasis.
LikedWith a limited amount of rooms this hotel gives a very intimate and thoughtful vibe. The staff, including Duarte and so many others, take the time to connect with you which is something I find rare these days and really makes a difference. The staff goes above and beyond to get you the assistance you might need - last minute dinner changes, late night arrivals, needing to get an outfit ironed randomly, help getting around, ect. The gentleman who served us breakfast had memorized our preferences after just one meal and that attention to detail is what you get here. I plan to return to Porto and hope to stay at this location again - not only are the grounds beautiful, quiet and peaceful but I think the biggest key to this place is the staff. Also, our rooms were thoroughly cleaned every day and after a long day of sightseeing or a poolside afternoon, it felt like walking we were walking into the room for the first time. Thank you Palacete Severo for a beautiful stay!
DislikedNothing! But I'd note it takes about 20-30 minutes to walk to the centre. However, we walked at all times of the day and night and always felt safe.
LikedGreat breakfast. Top service from all staff. Wonderful property.
LikedThe hotel was beautiful! The pool was very peaceful. The rooms were lovely, including the heated bathroom floors. The breakfast was nice, and you have the options to order from a menu. Loved the upstairs library room.
LikedIt’s stunning and the staff is excellent. Worth the price.
LikedEverything! The staff was extremely attentive, without being intrusive. They were friendly, kind, helpful and knowledgeable. The hotel was impeccably restored and beautifully appointed. The outdoor grounds and pool were gorgeous with extreme amount of privacy. The breakfast was outstanding!! I can’t say enough about this property and its staff. A real intimate boutique hotel.
Reviews from verified guests.
