LikedWow! The service was exceptional, as were the grounds, as was the location. We were celebrating a birthday and the staff made sure to make it special with hand written notes, champagne and even cooler - a massive upgrade. Super appreciated. We used the concierge for tours and bookings for restaurants including car services. Everything was perfect. The entire staff seemed to know where we were off to each day and always welcomed us back home by name. Absolutely loved the Cape Grace.
★★★★★ · V&A Waterfront, Cape Town
Cape Grace, A Fairmont Managed Hotel
West Quay Victoria & Alfred Waterfront, V&A Waterfront, 8002 Cape Town, South Africa · #14 of 15 by guest score in Cape Town
9.0Wonderful64 reviews
From $1,009a night · lowest rate found Oct 2026
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Cape Grace, A Fairmont Managed Hotel guest ratings
Guest category scores, compared with the average across the 15 Cape Town hotels on this site.
| Rating category | Cape Grace | Cape Town average | Difference |
|---|---|---|---|
| Cleanliness | 9.9 | 9.8 | +0.1 |
| Comfort | 9.8 | 9.8 | 0 |
| Facilities | 9.6 | 9.6 | 0 |
| Location | 9.9 | 9.7 | +0.2 |
| Staff | 9.5 | 9.7 | -0.2 |
| Value for money | 8.3 | 8.8 | -0.5 |
Cape Grace, A Fairmont Managed Hotel reviews
LikedLuxurious hotel with great location. The new renovation is absolutely amazing. The staff were very helpful.
“Incredible”
LikedThe staff - especially Ray were amazing - went above and beyond. A truly exceptional hotel. Can’t wait to go back for a third time!
“Absolutely perfect!”
LikedThe staff were wonderful, we immediately felt at home. We were happily surprised by an upgrade to a penthouse suite. The room was perfect. The Heirloom Restaurant’s food was absolutely delicious.
“A Dream Come True”
LikedWe stayed for 3 nights and we were treated like queens. The staff are incredible, Thank you Chardelay and Aiden for looking after us so well. It will be a visit that we will never forget.
DislikedEverything was exceptional
“Outstanding but too brief”
LikedBeautiful hotel in a prefect location. We only booked one night for our last night in Cape Town before we flew home. Service was exceptional. We will definitely stay again.
LikedЭто великолепный отель! Стильно, уютно, отличное расположение: недалеко от торгового центра и вдоль набережной. Очень приветливый персонал.
“Lovely hotel”
LikedGreat location, comfortable rooms, very good breakfast
DislikedNot much, a few issues with bookings of taxis but overalll good service.
Reviews from verified guests.
