Ultima Hotel Gstaad

LikedEvery single detail is top of the top

LikedThe location was amazing and the staff were absolutely incredible. They were always smiling and kindly helping us every time. The chauffeur service was also very nice, they were always on time, so overall a top tier experience.

LikedThe breakfast choice was great , the chef very skilled and staff would provide anything you asked for

DislikedNothing it was a perefect hotel , great service , the staff wherte the best that I have experienced, great amenties , I will return again 100%

LikedHome vibes executed in such a chic manner. From my check-in to my check-out everything is thought of. Will comeback

LikedEverything! Stuff, location, breakfast, suits, spa, service special!

LikedAC is only a show, it didn’t work at all. Staff is short. You have yo wait a lot of time in their restaurants.

LikedPleasing design, close to slopes,nice food

DislikedWe were first accomodated in a room that smelled like sewage and which was right above the kitchen. We soon noticed that all the kitchen odors would always be present in our bathroom and our dressing room. They tried to “fix” it when we complained, but obvioisly with no success, as things remained the same from this point of view. On the 1st of january, after 3 nights in that infamous first room,which included being woken up by some delivery truck that was making all sorts of noises right in front of our room on the 31st of december for 3 hours, they moved us to a bigger room in another wing of the hotel. We therefore spent 2 hours of our time of the first day of the year packing our suitcases to move to another room. At first it seemed an improvement, but we soon began to sense the same smell of food coming into this new room, which was unbelievable. Another unbelievable thing which we realised only too late was that they completely turned off the ventilation in the bathrooms of this new room, which is close to a health hazard in our opinion, since there were no accesible windows in any of the 3 bathrooms this new room had, only veluxes that were too high to be reached without some form of aid. Another horrible thing was that at approximately 2:30 in the morning on the 3rd of january, as well as on the 5th of january at approximately the same hour, we were woken up by some other “guests” that were partying next door with loud music and all sorts of screaming, yelling and banging noises that ruined our nights, even though they were indeed stopped by the hotel staff after complaining. These being said, instead of a relaxing and joyful end of 2024/beginning of 2025, we were subjected to various forms of stress through horrible smells and odors, as well as a lot of wasted time.