★★★★★ · Westminster Borough, London
6 Waterloo Place, Westminster Borough, London, SW1Y 4AN, United Kingdom · #37 of 47 by guest score in London
Guest category scores, compared with the average across the 47 London hotels on this site.
| Rating category | Sofitel London St James | London average | Difference |
|---|---|---|---|
| Cleanliness | 9.5 | 9.6 | -0.1 |
| Comfort | 9.5 | 9.7 | -0.2 |
| Facilities | 9.3 | 9.4 | -0.1 |
| Location | 9.8 | 9.6 | +0.2 |
| Staff | 9.5 | 9.5 | 0 |
| Value for money | 8.3 | 8.6 | -0.3 |
| Free WiFi | 8.6 | 9.3 | -0.7 |
LikedThe landmark building was beautiful and a great location for museums and theaters.
DislikedWe like everything and everyone of the staff.
LikedEverything about this hotel was magnificent. The location was in the center of many shops, tour buses and attractions. The staff were very helpful and friendly. The rooms were comfortable and spacious. We hope to return soon. Thank you
DislikedWe can’t find anything negative to say about our stay
LikedI liked everything, the location, the staff, and the facilities
LikedThe room was beautiful, spacious, and very comfortable. The location was excellent, within walking distance of many attractions and points of interest. The breakfast was delicious, with a wide variety of fresh and tasty options.
DislikedThe hotel is quite expensive.
LikedThe location is great. The staff at the reception is very helpful. The bar on the ground floor has great cocktails.
DislikedThe breakfast could be better, as well as the service during the breakfast. The room didn't even have a full height mirror. If the price was twice cheaper I could've given a 9, but I've stayed in much better hotels for significantly cheaper price.
LikedThe customer team is so very professional. Whatever issues talk to Gini - South Korean excellence in service. The House keeping staff is impressive in their efficiency. London hotels have lost their edge in service. But not this hotel.
LikedCentral location yet quiet, great service and staff (special mention for the excellent concierges and housekeeping). Stylish and very comfortable. Amazing tea in lounge. Guest services checked several times whether we had any requests.
DislikedCheck rooms better before guests arrive- bathtub did not drain, no electricity in outlets. Very responsive and quickly fixed, but could have been checked before..
LikedGreat location , excellent service , good food room and bathroom good and confortable
DislikedThe gym the machines were old no peloton bike and the treatmeal was not in good condition 3 days I went at 9am was not clean and no drinking bottle of water
Reviews from verified guests.
