The Berkeley, Maybourne

LikedI went for a junior suite and it was very large. The bed was huge and the bathroom was beautiful. Breakfast was amazing, you had a choice of restaurant and I'm very happy that even the fancy pastries were included. Staff were lovely and really encouraged you to make the most of breakfast. Food was great. I liked the little cakes / pastries they left in the suite at turndown. Dyson hair dryer was appreciated in the room. Location is fantastic.

DislikedThere was nothing really wrong, but for me it just wasn't worth the price. A standard room would have been significantly cheaper and all you lose is a few sq metres. I'd expect a bit more to be included. I also didn't like the bedframe. It had this wooden floating type frame and I hit my leg on it every time I got in and out. Very painful. I would stay again, but in a standard room.

LikedPerfect in every way. Stunning decor, quiet elegance.

DislikedOur coffee machine didn't work and it took 2 and a half days to finally get one that did.

LikedI generally love this hotel and have stayed here before. The property itself is very pleasant, the food is very good, the beds are comfortable, and the overall atmosphere is nice. The spa and the gym are absolutely fantastic and, in my opinion, the best part of the hotel. During the second and third nights, the team did make a real effort to improve the experience, and the upgraded room was quite

DislikedUnfortunately, there was a very serious issue with how my stay was handled. The first night I was placed in a terrible room, right next to a service door, simply because I booked through Booking and the rate was considered lower. I was woken up at around 7:30 AM by cleaning carts and constant noise coming from that service area, which was unacceptable. I complained through Booking and tried to raise the issue, but no one responded or seemed willing to help. Although I was later moved to a better room, I was charged significantly more in pounds than the rate I had agreed on through Booking, and again, no one addressed or explained this. It was very frustrating, and the first night completely ruined the start of the stay.

LikedThe staff is outstanding. The restaurant is wonderful for breakfast, the serene spa and pool are excellent for easing jet lag. The rooms are lovely with the most refined amenities. And you can’t beat the location for strolling in Hyde part and shopping.

LikedExcellent customer service, location of the hotel, quality of food in the coffee shops and restaurants

DislikedSome employees are not familiar with the services provided by the hotel

Likedbeautiful hotel, great rooms and location friendly staff good food and services

LikedThe breakfast was very good and the hotel location

LikedOur room was gorgeous, and every detail was thoughtful. Every single staff member went out of their way to make our stay perfect. They honored an early check in request, the concierge was very helpful with fabulous dinner recommendations, printing tickets and helping us get around easily.

DislikedAbsolutely nothing. Can’t wait to return.