“Loved it and looking forward to coming back”
LikedBeautiful design, great location, staff was very friendly and helpful
DislikedA bit expensive
★★★★★ · Westminster Borough, London
The Soho Hotel, Firmdale Hotels
4 Richmond Mews, Westminster Borough, London, W1D 3DH, United Kingdom · #14 of 47 by guest score in London
9.5Exceptional548 reviews
From $744a night · lowest rate found Oct 2026
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The Soho Hotel, Firmdale Hotels guest ratings
Guest category scores, compared with the average across the 47 London hotels on this site.
| Rating category | The Soho Hotel | London average | Difference |
|---|---|---|---|
| Cleanliness | 9.8 | 9.6 | +0.2 |
| Comfort | 9.8 | 9.7 | +0.1 |
| Facilities | 9.6 | 9.4 | +0.2 |
| Location | 9.8 | 9.6 | +0.2 |
| Staff | 9.8 | 9.5 | +0.3 |
| Value for money | 8.7 | 8.6 | +0.1 |
| Free WiFi | 9.3 | 9.3 | 0 |
The Soho Hotel, Firmdale Hotels reviews
“Everything you could hope for.”
LikedThe room was absolutely wonderful. There was a little mixup in our reservation and our initial room wasn't what we were expecting (though it was nice). The staff (call out to Sagar) quickly moved us to another room that was beyond our expectations. well appointed, comfortable, quiet, nice view of the city from the balcony. They even left us a bottle of champagne and chocolates for our anniversary. The location was really central but central - and amazingly quiet. Workout room had good equipment and great ventilation. The breakfast selection and quality mad for a great start to our days exploring. The staff, to a person, was professional and friendly. Definitely 5 stars!
DislikedReally nothing, it was that good.
“The Perfect place for the perfect visit to London”
LikedThe location is the best. The rooms are excuisit! The staff (all of those we met during our stay) were amizingly helpful and polite and did all they can to make our stay be more comfortable and relaxing. This Hotel is amazing.
LikedThe design, the servide, the personnel… they were all excellet
“Great overall experience”
Likedspacious room in the center of everything, yet quiet. excellent breakfast with very attentive service.
Dislikedthe service charge was presented at checkout and was not disclosed at booking.com or at checkin
“An amazing stay, will come again for sure”
LikedReally everything - the quality, the vibe, the area
“Luxurious and classy”
LikedTucked away on a quiet lane, the location was ideal for west side nightlife. The decor was spirited and classy.
Disliked—-
“A very comfortable and quiet stay in the middle of a bustling neighborhood.”
LikedThe breakfast that was included was terrific. Lots of selection and attentive service. The room was well appointed with all the necessary amenities.
DislikedThe noise from the plumbing in upstairs room was quite loud (however, I guess that can be expected in older buildings).
Reviews from verified guests.
