★★★★ · Downtown Key West, Key West
1212 Simonton Street, Downtown Key West, Key West, FL 33040, United States
Guest category scores, compared with the average across the 5 Key West hotels on this site.
| Rating category | H2O Suites | Key West average | Difference |
|---|---|---|---|
| Staff | 9.3 | 9.2 | +0.1 |
| Facilities | 9.5 | 9.4 | +0.1 |
| Cleanliness | 9.6 | 9.5 | +0.1 |
| Comfort | 9.6 | 9.4 | +0.2 |
| Value for money | 8.3 | 8.5 | -0.2 |
| Location | 9.3 | 9.2 | +0.1 |
LikedThis was the perfect Key West trip for us as a couple to celebrate our 10th anniversary. The hotel is in a perfect location. We ubered to and from the airport but were able to walk to all restaurants/excursions. We loved the service at the pool bar and the extra treats they left in our room every day. Everything was so clean and quiet. We couldn’t have asked for a better time.
DislikedReally nothing. Everything was amazing.
LikedThe room was amazing! Spacious with private patio. We were walked in by staff and told all the specifics. The bed was super comfortable. The staff came in at to turn down the bed and leave muffins. The room was cleaned and restocked daily. Bar items were available for purchase but also had a few free items. I saw someone cleaning the outdoor common area daily. The front office staff would book excursions if asked. The pool was amazing! Roof top was perfect! The bartender Janeen was the best. She gave us lots of history and ideas on no. Touristy places to eat. She would come by and ask us what else we wanted when she saw out drinks empty. It was walking distance to everything!
DislikedThe two tvs... one controller would turn on both and once you turned on off, if you tried to turn the other off than the other would come in. Just annoying is all. It was pricey but totally worth it!
LikedThe property and personal were amazing!!! The suits and territory was very clean! Thank you so much! We’re had the great time! Absolutely recommend everyone to choose H2O suits for vacation!
LikedThis was one of the best hotels I have stayed at in a long time. The staff was so helpful and their service was off the charts. The room was spacious and so clean. This is the only place to stay if you are going to Key West.
LikedEverything about this place was top notch. Special thanks to Azul who made our trip even more memorable by taking care of our concerns at check in
DislikedNothing. We are absolutely going to come back here again
LikedThis was honestly one of the best hotels I’ve ever stayed at. From the moment I arrived, everything felt effortless and welcoming. The property is incredibly comfortable and immaculately clean, with a true paradise-like vibe that makes it hard to leave. The staff went above and beyond at every turn—genuinely kind, attentive, and always happy to help, which made the experience feel extra special. The location is perfect, close to everything yet still peaceful and relaxing. Every detail felt thoughtfully done, and it’s the kind of place that stays with you long after you check out. I can’t wait to come back.
DislikedNothing at all!
LikedWinfield was wonderful at checkin. Room was big, clean and loved the foliage in rhe courtyard.
DislikedAll was good
LikedRooms are beautiful, loved the privacy. The pool was amazing. Some rooms had their own private small pool. It was close to Duvall street but was still quiet. Loved the extras such as drinks/snacks at the pool bar, muffins in the morning and dove ice cream bars in the freezer.
Reviews from verified guests.