“Wonderful experience greet value with third night free!!”
LikedRoom dark - needed extra light which was quickly provided
DislikedCharming staff Excellent room service breakfast
★★★★★ · Upper East Side, New York
35 East 76th Street, Upper East Side, New York, NY 10021, United States · #36 of 36 by guest score in New York





Guest category scores, compared with the average across the 36 New York hotels on this site.
| Rating category | The Carlyle | New York average | Difference |
|---|---|---|---|
| Cleanliness | 7.9 | 9.2 | -1.3 |
| Comfort | 8.4 | 9.3 | -0.9 |
| Facilities | 7.6 | 8.9 | -1.3 |
| Location | 8.5 | 9.4 | -0.9 |
| Staff | 7.7 | 9.1 | -1.4 |
| Value for money | 6.6 | 7.9 | -1.3 |
| Free WiFi | 10 | 8.9 | +1.1 |
LikedRoom dark - needed extra light which was quickly provided
DislikedCharming staff Excellent room service breakfast
LikedGreat location on the upper East Side. Nice bar and restaurant. The Bertelsmann’s Bar was iconic but very very expensive but worth it for the experience. It has a very quaint old fashioned feel to it.
DislikedRoom quite small and no bathtub. Water pressure was controlled for sustainable reasons which I understand but didn’t make for great shower.
LikedCharming charming room with view of Madison Ave. Easy access to Bemelmans bar.
LikedCoolest midtown location in quiet and peaceful expensive area. Famous bar, cafe and restaurant inside, lot of services, good amenities, famous hotel name, mainly pleasant personnel.
DislikedToo much talk on heritage and legacy at same time mixed with arrogant incompetence in some areas. Not to mention all problems, but service is far from being impeccable versus money asked. Accomodation prefernces during the booking have not been considered during check in. Reception personnel work, speed and moving are far from perfect, except one brilliant person, met on the very last day - Liliya. Not worth the money.
Reviews from verified guests.