★★★★★ · SoHo, New York
147 Mercer Street, SoHo, New York, NY 10012, United States · #26 of 36 by guest score in New York
Guest category scores, compared with the average across the 36 New York hotels on this site.
| Rating category | The Mercer | New York average | Difference |
|---|---|---|---|
| Location | 9.8 | 9.4 | +0.4 |
| Cleanliness | 9 | 9.2 | -0.2 |
| Value for money | 7.5 | 7.9 | -0.4 |
| Facilities | 8.6 | 8.9 | -0.3 |
| Comfort | 9.3 | 9.3 | 0 |
| Staff | 9.3 | 9.1 | +0.2 |
| Free WiFi | 9.5 | 8.9 | +0.6 |
LikedFabulous large bath! Front desk staff are brilliant. Spacious rooms. Cosy yet spacious lounge. Close to all the bookshops and other NYC spots I enjoy.
DislikedI love most things about The Mercer. I wonder sometimes if the cafe staff could be a bit more receptive and attentive.
LikedFantastic location. Staff were top notch. Restaurant was outstanding with excellent food and wine list
LikedI love staying at The Mercer whenever I’m in New York. Location, super staff, perfect rooms, extra perfect baths, relaxing lounge. Some afternoons I don’t even go out!
DislikedEasier access to porterage out of regular hours would be nice.
LikedI was pleasantly surprised by the Mercer. The staff are definitely the highlight (shout out to Joshua) in how friendly and helpful they are. It’s nice that the lobby is just for guests. The room was spacious and they welcomed me with a cookie from Laduree! You can also book a small gym room to work out in, or go to the partner gym if you want something more elaborate. Location is excellent too.
DislikedI can’t really think of anything.
Likedbest location best restaurant anywhere so intimate quiet in busy area of nyc felt like it was a townhouse best staff room hotel ive ever stayec at
LikedBeautiful facilities & friendly staff. In the perfect spot in soho!
LikedHigh level service, very nice and courteous staff. The hotel location is excellent. We had a large and comfortable room, the room service and cleanliness of the room was excellent.
DislikedThe room lacked a coffee maker (very basic and common even in simpler hotels). The hotel lobby and the corridor of the room floors were a bit simple and cheap for my taste.
LikedEverything. The attention to detail was exceptional & the team displayed outstanding customer service. The best example of this was on arrival by taxi, my card was rejected for payment & I didn't have sufficient cash. Doorman Jacob suddenly appeared & paid with his own money to settle the fair. Just incredible!
DislikedCould not have been any better!
Reviews from verified guests.
