“Exceeded my expectations”
LikedThis hotel is absolutely gorgeous, squeaky clean, spacious rooms, outdoor bathtubs , spectacular rooftop restaurant, pool sunbeds under the shade and bikes available for guests free of charge . Very courteous staff!
★★★★ · Downtown Palm Springs, Palm Springs
339 South Balardo Street, Palm Springs, CA 92262, United States · #3 of 10 by guest score in Palm Springs





Guest category scores, compared with the average across the 10 Palm Springs hotels on this site.
| Rating category | La Serena Villas | Palm Springs average | Difference |
|---|---|---|---|
| Staff | 9.5 | 9.2 | +0.3 |
| Facilities | 9.5 | 9.3 | +0.2 |
| Cleanliness | 9.5 | 9.4 | +0.1 |
| Comfort | 9.3 | 9.4 | -0.1 |
| Value for money | 8.8 | 8.7 | +0.1 |
| Location | 9.8 | 9.3 | +0.5 |
| Free WiFi | 6.7 | 8.3 | -1.6 |
LikedThis hotel is absolutely gorgeous, squeaky clean, spacious rooms, outdoor bathtubs , spectacular rooftop restaurant, pool sunbeds under the shade and bikes available for guests free of charge . Very courteous staff!
LikedEverything was amazing! The people were so friendly especially Ian from the restaurant he is the nicest person I have ever met
DislikedShower gel was watery and need more coffee cups in the restaurant
LikedThe staff was super friendly and helpful! Superior service.
LikedLike that I don’t have to leave property if I don’t want to—has everything to enjoy a relaxing few days away. The location up against the backdrop of mountains is gorgeous —doesn’t feel like just out front door is downtown and anything else might want/need for fun getaway. But that is another great thing about the location—restaurants and shops just steps away.
DislikedFirst room noted thermostat must stay at 72 but that is not comfortable and appears room never got cool at all—maybe air was broken? But luckily it was heat of July time so hotel not full and staff was able to quickly /easily move us to new very cool room for remaining nights!
LikedContinental breakfast was a nice surprise. The hotel staff is amazing. We love staying here.
DislikedThe room was fantastic!
LikedVery cute boutique hotel with delicious food and drinks. Easy to get everywhere in Palm Springs especially if you just want to walk
LikedThe villa was a perfect little getaways, and I loved having a restaurant and spa on site. The pool was also nice and never crowded. The front desk staff were incredibly friendly and helped me make reservations at the spa.
LikedI loved everything! As soon as you walk in, there’s someone there to greet you and welcome home. It felt luxurious, pampered and surrounded by people that cared. I will be returning and highly recommend if someone is looking for something special.
DislikedI can’t think of anything
Reviews from verified guests.