★★★★★ · Lionshead, Vail
1 Vail Road, Vail, CO 81657, United States · #1 of 6 by guest score in Vail
Guest category scores, compared with the average across the 6 Vail hotels on this site.
| Rating category | Four Seasons Resort Vail | Vail average | Difference |
|---|---|---|---|
| Cleanliness | 9.9 | 9 | +0.9 |
| Comfort | 9.9 | 9.3 | +0.6 |
| Facilities | 9.8 | 9.1 | +0.7 |
| Location | 9.6 | 9.4 | +0.2 |
| Staff | 9.5 | 8.8 | +0.7 |
| Value for money | 9.2 | 8 | +1.2 |
| Free WiFi | 10 | 9.6 | +0.4 |
LikedWe were celebrating our anniversary and they had balloons, a card and a little cake in our room waiting for us. Our balcony faced the mountain and we had a wonderful view of the trees and sky, plus the property. We were able to walk easily from our hotel all through town. The bed was so comfortable it felt like Heaven.
DislikedI have zero complaints.
LikedEverything was more than amazing, impeccable costumer service from everyone specially Theresa and Eva.
LikedBeautiful comfy rooms. Loved the chocolate croissants at the Chalet. Loved the Chalet. Staff were amazing but you must tip for service. Top notch experience we will definitely be back.
DislikedRoom service food could have been better. Not skin and skin off which required more planning than our usual ski trips. Not much more to reflect on that wasn’t good.
LikedThe staff and the service. Paige Letson (asst manager) went above and beyond to treat us well when an error was made in our reservation. She made sure we were well taken care of. We appreciated her communication and efforts to assure our satisfaction.
LikedEverything was great,location is perfect was a walking distance to vail village. The resort is super clean & modern. Room very spacious ,bed super comfortable but the pillows were super soft not to our liking probably that was the only negative. Staff were extremely friendly. I would definitely stay here on our next trip to vail.
LikedThe spa area/amenities were amazing. The rooms are spacious and very cozy. Our Mountain View had a fire place in the room which we loved. The massages were incredible. The views of the mountain from the hotel room are stellar and the staff are extremely friendly. In person, concierge was extremely helpful and attentive.
DislikedConcierge was difficult to reach prior to our stay, however they acknowledged that and indefinitely made up for it during our stay.
LikedA beautiful stay, the location of the property is great for both vail village and skiing. The ski chalet facilities included were a real highlight as was the outdoor area of the hotel with heated pool, jacuzzis and open fire. The service and attention to detail was amazing throughout our stay and I would highly recommend a stay here.
Reviews from verified guests.
