Faena Hotel Buenos Aires

LikedGreat athmosphere

LikedAmbience, Style, Service, Food. On site tango show is superb. Lounge was a lot of fun with an entertaining band.

DislikedOnly negative was the build quality within the room and the wear on furniture in the lounge. The room was a two floor retro style that looked better in pictures than in reality. It was nice, but not 5 star. The furniture must be original from the hotels opening in the lounge. Cool and great style, but now needs a refresh because of wear.

LikedThe location is excellent, the feel of the hotel, the vibe is good! The smell of the lobby is wonderful! The food in El Mercado was excellent!

DislikedThe changing room in the spa was worn and tired, the towels were old and stained.

LikedThe staff was extremely attentive and genuinely made an effort to ensure our stay went smoothly despite some issues. In particular, Melisa was outstanding, always available, proactive, and very supportive throughout our stay. The hotel’s location and overall atmosphere are still strong points.

DislikedThe hotel feels tired and shows visible signs of wear and maintenance needs. Small details, which should not happen in a five-star property, impacted the experience: no complimentary water and no welcome amenity in the room, turndown service taking too long, and even a vacuum cleaner left for hours outside a room door with no one taking responsibility for removing it. Service also felt inconsistent - for example, on sunny days with a full pool, there were very few staff members to handle the demand. The gym is clearly outdated (water dispenser without cups and no cleaning supplies available for the equipment). Overall, the expected level of attention and the value proposition for this category were not fully delivered

LikedEnjoyed the pool and live music in the Library bar. We also liked this renovated building , a former grain warehouse. The area surrounding is a nice break from the busy city centre.

DislikedOur room overlooked the pool which was quite noisy until well after midnight

LikedWe went to Faena to enjoy the facility + restaurant + Rojo Tango. We enjoyed the pool area, ate at El Mercado, watched the show at Rojo Tango, and enjoyed the live music at the Library Bar. It was very fun! Live music at the bar was a pleasant surprise. The room was quite large, automatic blackout curtains, windows you can open, and a bathroom you can fully open the curtains of to let the daylight in - nice touch.

DislikedThe breakfast was quite ordinary, inside the breakfast room is too cold (same issue for dinner time at El Mercado). The hotel was not very clean - there were tissues and things on the ground on our floor when we arrived which were still there when we left :) The bed was very clean but the room in general did not feel super clean. There two things could be improved.

DislikedToo many children this time at the pool 3 days no rest, only playing children

LikedGood suite. Nice staff. Good gym and steam.

DislikedGood suits. But ordinary rooms were too small.