“Almost perfect”
LikedSuper nice staff Location Comfiest beds ever Breakfast
DislikedWeird smell in the bathroom sink that wasn’t resolved Duvet insert has some stains and also wasn’t resolved
★★★★ · Brussels Center, Brussels
Pillows City Hotel Brussels Centre
Rue des Paroissiens 15-27, 1000 Brussels, Belgium · #7 of 9 by guest score in Brussels
9.1Wonderful2,400 reviews
From $198a night · lowest rate found Oct 2026
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Pillows City Hotel Brussels Centre guest ratings
Guest category scores, compared with the average across the 9 Brussels hotels on this site.
| Rating category | Pillows City Hotel Brussels Centre | Brussels average | Difference |
|---|---|---|---|
| Staff | 9.4 | 9.5 | -0.1 |
| Facilities | 9.2 | 9.4 | -0.2 |
| Cleanliness | 9.5 | 9.6 | -0.1 |
| Comfort | 9.5 | 9.6 | -0.1 |
| Value for money | 8.7 | 8.8 | -0.1 |
| Location | 9.5 | 9.3 | +0.2 |
| Free WiFi | 9.1 | 9.3 | -0.2 |
Pillows City Hotel Brussels Centre reviews
“The receptionist was super nice and make everything very easy during check in and check out”
LikedThe location was excellent. I was there during a festival attendance and my returning from it make this location fantastic
DislikedRoom was really nice and comfortable
“Good stay”
LikedGreat location: super close to the Centraal train station, the cathedral and the central square. Very easy to take public transit to other areas of the city. Clean and spacious room.
DislikedIt was expensive and the breakfast was an extra cost (a very high extra fee of 30€ per person).
“A beautiful hotel in the heart of the city, with charming and helpful staff”
LikedA lovely hotel in the perfect location close to the train and in the city centre. The staff were very friendly and helpful. We were welcomed with a delicious tea and coffee.
“Absolutely perfect!”
LikedThis hotel had the comfiest beds we’ve ever had in a hotel! Great location, wonderful staff, perfect accommodations. The restaurant was wonderful and the food delicious!
LikedTop notch location, just 10 minutes from the main street, one minute away from the metro station and central train station and next to a famous church in the city. On top of that it was incredibly clean, the staff was great and the room was quite spacious. We even had a little gift waiting for us in the room - two belgian chocolates and a packet of a nice crisps. Since we didn't have breakfast, I can't comment on that. Not really much of a view, but I don't care about that at all.
DislikedIf I want to nitpick the only slightly not perfect thing is the size of thegym - it is really quite small. Just one small room with a mat, bench, treadmill and stationary bike, as well as a small variety of weights ranging from 10kg do 20kg. Despite that, it was clean, comfortable and with a nicely working AC and I am grateful that there even is one.
“A nice, quiet place close to an awesome view”
LikedThe hotel is located right by an amazing church, so your view upon exiting the hotel is incredible. The location is pretty close the main train station, but it takes a little walking to get to the main downtown area. However, that made for a more quiet stay, which we prefer. The actual view from our room was just another building. The room was comfortable but small, and they did have small chocolates waiting for us :) The hotel itself is small but well appointed. We did not dine there because great coffee shops were in close proximity.
DislikedThere was a lot of road construction, so navigating our walks was a bit difficult. The room was also smaller than we're used to, but it was fine. I would not say that this hotel was "above and beyond" in the way that the Pillows hotel chain is known for. It was a nice hotel but not spectacular.
LikedMarwan at the front desk is amazing. He gave us a ton of recommendations and they were all amazing. The hotel itself is in a great walkable location. Rooms are very clean and comfortable.
Reviews from verified guests.
