Four Seasons Hotel Kuala Lumpur

LikedFantastic city view from the room. Wonderful location in the heart of the city business district, with great convenience of approaching anything. A Park is just across the road, and various restaurants, shopping malls surrounded.

DislikedNon

LikedEverything was good, the staff, the food, the preparation.

DislikedLocation in very busy area, not suitable to move by car

LikedGreat location good service spacey dressing room was a luxury Very quiet peaceful setting The food at the lounge bar was great

DislikedIt is a bit overpriced

LikedA Truly Memorable Stay at Four Seasons My recent stay at the Four Seasons was truly exceptional. Every element from the ambiance to the service was delivered at the highest standard one expects from a brand of this caliber. I would especially like to highlight Nabila, who is a true asset to your team. Her warmth, attention to detail, and ability to call guests by name reflects a perfect execution of brand standards and genuine hospitality. Similarly, Thamim from the concierge team went above and beyond, reading guest needs even before being asked and offering support with such grace and professionalism. Other than these small points, everything was perfect from check-in to check-out. Thank you to the entire team for making my stay memorable. I look forward to returning soon.

DislikedWhile everything was nearly flawless, I do wish to share two small suggestions that could enhance future guest experiences. 1- South Asian Tea Preparation The F&B team seemed unfamiliar with how traditional Indian or Pakistani tea is made, where the tea is brewed together with milk. Despite multiple requests and changes, the tea still did not meet expectations. A short training or reference could help ensure better experiences for South Asian guests. 2- Pool Timing Display On weekdays, the in-room screen showed the pool hours as open until 8 PM. However, when I was in the pool, a staff member asked me to leave, stating that the closing time was 4 PM. I mentioned the displayed timing, but was still asked to exit. It may be helpful to align displayed information with actual operating hours to avoid confusion.

LikedThe location is superb and the property is well maintained

LikedThe breakfast was wonderful, and the lineup of items that showed respect for Malaysian culture was excellent. The limousine service was also perfect.

LikedAmazing friendly staff that go above and beyond to make sure your stay is pleasant and comfortable. They assist you from grabbing your bags to making reservations for you, all with a warm smile on their face

DislikedLoved every aspect!

LikedThe hotel is very modern. Everything in the room is controlled electronically. It does take a bit of getting-used-to, but after a while it becomes very pleasant to use. We are deeply impressed with the service provided at the hotel and believe that it is second to none.

DislikedIf we have to pick some cons: The app used for ordering services on the tablet in the hotel room is a bit buggy. It often leaves you with a plain button whose function you have to guess. Besides, the steak from the room serivce is overcooked. (I asked for medium-rare.)