Hyatt Zilara Cancun - All Inclusive - Adults Only

LikedGreat breakfast buffet and dinner was excellent with various options of restaurants to choose from

DislikedIt is hard to point this out but I sincerely loved everything except to the fact that when we go to this type of resort the plan is to be at the resort and come and go is not a good option. I also thought that Spa and the water spa were over priced. In my opinion you should review the prices for the spa offers.

LikedNewly renovated, great staff. They did a great job cleaning the seaweed on the beach although it did start to pile up again by late afternoon.

DislikedThe AC was cold at first but didn’t stay that way though the night.

LikedFood is the best, clean, loved the pressure shower with 5 heads jets and one extra with hose. Huge pool with a lot of activities. Room has hair drier and straightener, big balcony and jacuzzi bathtub for two. Shows every night, karaoke bar, billiard, table tennis and more

DislikedCabanas expensive

LikedFood, service, and friendly staff, cleanliness was excellent

LikedGreat staff and good food with very well made drinks. Entertainment was good

DislikedPool was closed due to sewer back up and a credit back for using next visit should have been offered. Notice or signs should have been posted as some guests arriving later in the day had no idea their health was being compromised until told by other guests. Very negligent by management.

LikedIt is a gorgeous place and the staff are so friendly and accommodating. We had such a great experience we will be going back next year!

LikedSome all-inclusive hotels will lack in one of the mealtimes but this one was OUTSTANDING with EVERY SINGLE MEAL!!! Simply stellar service and food every hour, every day.

DislikedRepresentative(s) who push when giving you the "coupon book" and want you to sit in on the 1 1 /2-hour speak about additional discounts etc. We expressed that we had no interest in it AT ALL. But were pressured repeatedly to attend. Please don't decide our time when it is so precious. If one chooses to attend, he/she will, do not pressure. Thank you.

LikedPlace was very clean, staff very friendly, lots of entertainment activities kept us busy on a rainy day.

DislikedVery few cabanas to use. Have to pay to use