Fairmont Royal Palm Marrakech

LikedThe room view and the staff friendly and helpful especially Mr.Mohammed Miri

LikedEverything was perfect, with beautiful walkways and a lovely garden

DislikedI didn’t like that the spa is mixed, and even with a treatment I had to change in the female room and then go to a mixed area.

LikedEverything was well organized and taken care of. The staff is amazing.

DislikedClean and walkable.

LikedHotel is amazing! For the price, I would have loved it if breakfast could be delivered in bed for the days we wanted to lazy around and sleep in. The staff at the front desk, cleaning staff, spa and the rest of the facility were super warm and hospitable. the hotel is super attentive to details. they even went as far as checking the resturants we wanted to reserve to ensure they were open, they booked it for us and set up a luxury car to pick us a few times. Highly recommend.

DislikedOverall it was a serene, beautiful facility for sure. The on site resturants with the exception of breakfast have a long way to go. My husband and I ate at the golf course one saturday afternoon and the service was sub par. inattentive staff, inadequate food, the service just seemed like a 2.5 star. we were disappointed.

LikedEvery thing stuff are professional and very kind hotel is amazing really everything

DislikedNil

LikedBeautiful spacious and clean rooms, most comfortable bed ever! Lovely restaurants, fantastic warm pools, beautiful breakfast setting.

DislikedWe were at the hotel during a terrible storm and unfortunately the main pool was closed for two days but this wasn’t the fault of the hotel.

LikedFabulous main pool and other smaller pools. Wnderful breakfast with loads of variety on offer Huge comfortable room. Excellent golf course a short walk away or buggies readily available for those who needed them. Excellent tennis and padel courts

DislikedPool water was a little too warm given the outside temperature Services at all meals was enthusiastic if a little haphazard - you get used to it after a while! Charging extra for tennis and padel was somewhat unreasonable given the high cost of the stay Restaurant evening meals could have more variety and there was little on offer for vegetarians or those with special dietary needs. Golf demands a local caddie, some of which are better (and more enthusiastic) than others.

LikedStaff were great, I was greeted by my name by several members of the staff at a number of occasions. I was able to communicate with the concierge (Moulay) via Whatsapp and I suspect he even managed my requests on his day off. People in the golf shop are great. Facilities were top but I would have expected that for the price we paid.

DislikedTransport arrangements via hotel are overly expensive. Better to negotiate with a yellow taxi (half the price) or even better Uber (1/3 of the price). I was told Uber is illegal but service was great (Mercedes vans etc).