Viceroy at Ombria Algarve

LikedWe had a lovely stay at Viceroy this week - we stayed in a suite with Mountain View and loved the room and the view of the golf course from our balcony. The standout was the service we received from the staff - most notably Roberta and Philippe. We felt very well looked after and relaxed after a week here.

Dislikedonly two things - the location is remote, but we knew that when booking and we did have a hire car. Also the mattress was a little too firm for us which meant we didn’t sleep as well as we could have done.

LikedLovely place to relax and unwind very quite with fantastic staff. Great golf course if you play golf.

DislikedThe computorised lights in the bedroom.

LikedCleanliness, silence, breakfast

DislikedFar from the beach

LikedThe hotel is brand new, the position is amazing, the service is excellent.

DislikedThey welcome groups, which is not acceptable for a 5 star hotel that is in a quiet place in comparison to the other Algarve resorts by the beach.

LikedEverything! One of the most beautiful places I have ever stayed in. The location, the building, the staff… especially the spa employees. outstanding. I will go back in a couple of weeks.

DislikedWaiters at the breakfast were pretty stressed and all over the place. Not necessary. People want to relax on holiday and not feel the stress and hear arguments in the breakfast room.

LikedLovely resort tucked away in the hills about 15 minutes from Loule. We were afforded buggy transport with our luggage to our room; reception staff welcomed us and our dog! Our room overlooked the hills with a small garden and seating areas. It was spacious and very comfortable. It was serviced really well every day! The amenities were very good; pool and bar, another pool near the cafe / restaurant, another cafe on site, lots of places to sit and enjoy the views. We ate in the cafe/restaurant twice, although the staff were lovely, and we could have our dog with us, the service was a tad slow at times and the quality of the food, or choice, perhaps did not reflect a 5 * resort! However we did have breakfast twice and that was excellent and actually good value! We were not there for the golf so cannot comment. But it all looked immaculate!

DislikedWe stayed 6 nights and the distances between the various pools, cafes/ restaurants and our car - lots of steps and inclines became a bit tiring in the heat! There are numerous lifts to help; but the resort is built into hills so not unexpected! However the staff always offered a buggy if needed to help.

LikedGolf was outstanding. Property is luxurious

LikedThe entire project is fabulous the minute you first set your eyes on the charming hilltop location . There has been considerable thought gone into the design to take advantage of the stunning location . The interiors are exceptional such lavish opulence . The staff are all delightful and enthusiastic . You should stay a minimum of a few days to enjoy the tranquility and to slow yourself down …

DislikedI had one small issue that I was not entirely happy with however negative comments are often viewed as a fault where what was on offer was very close to perfection .