★★★★★ · Madrid City Center, Madrid
20 Calle Gran Vía, Madrid City Center, 28013 Madrid, Spain · #7 of 16 by guest score in Madrid
Guest category scores, compared with the average across the 16 Madrid hotels on this site.
| Rating category | Brach Madrid | Madrid average | Difference |
|---|---|---|---|
| Staff | 9.6 | 9.5 | +0.1 |
| Facilities | 9.4 | 9.3 | +0.1 |
| Cleanliness | 9.6 | 9.5 | +0.1 |
| Comfort | 9.7 | 9.6 | +0.1 |
| Value for money | 8.9 | 8.6 | +0.3 |
| Location | 9.5 | 9.6 | -0.1 |
| Free WiFi | 9.8 | 9.2 | +0.6 |
LikedEverything was perfect I enjoyed my stay here the stuff was super friendly and helpful room was always clean the hotel location is great this hotel will be my go to everytime I’m in Madrid for
LikedThis property is pure luxury. The windows are completely soundproof, the little touches of the welcome snack and fresh juice options at the minibar make you feel special. The storyline of the hotel is very romantic and you can’t beat the location. The spa and amenities were extremely clean and tidy. I would love to come back.
LikedEverything. The design and fit out are exceptional. The staff were incredible.
Likedالفندق هادي رغم ان الغرفه كانت بالدور الاول وجمب الاصنصير والرسبشن (لا تاخذونها لان بالويكند صوت الاغاني عاليه حقت المطعم الي تحت) لها شبابيك عازله للاصوات الخارجيه السرير مريح والاثاث جديد والغرفه نظيفه ومساحتها كويسه مره والمويه مجانيه اذا تطلبونها والموظفين يتكلمون انجليزي ولطيفين مره
Dislikedالدور الاول ترقاه بدون ماتدق الكرت بالاصنصير زي الادوار الباقيه لانه دور الرسبشن
LikedGym 24/7, smell all around the common areas, service and staff were so helpful and profesional. Food: the yogurt, spreads, salads, fresh fruit and all the egg options were amazing. We really enjoyed breakfast every morning here. Croissants were incredible :)
DislikedThey can offer a better pillow option for the bed, one that is not too flat and can accommodate to people who need a bit more support.
LikedOne of the best hotels i’ve ever been to, and so beautifully designed, all the staff are wonderful
DislikedAbsolutely nothing
LikedExcellent location, professional staff, stunning interior, delicious restaurant
DislikedThe pillows aint comfortable and they don't have pillow menu The room service was not very communicative
LikedThe design and feel. Fab restaurant. Great reception and door staff….although we didn’t find out about roof terrace until we were leaving
DislikedThe restaurant staff could have been better. Slightly disorganised.
Reviews from verified guests.
