LikedLocation was terrific . Staff extremely helpful and nice. Will stay there next time.
★★★★★ · Salamanca, Madrid
Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World
Hermosilla, 2, Salamanca, 28001 Madrid, Spain · #12 of 16 by guest score in Madrid
9.0Wonderful517 reviews
From $504a night · lowest rate found Oct 2026
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Hotel Fénix Gran Meliá guest ratings
Guest category scores, compared with the average across the 16 Madrid hotels on this site.
| Rating category | Hotel Fénix | Madrid average | Difference |
|---|---|---|---|
| Staff | 9.6 | 9.5 | +0.1 |
| Facilities | 8.9 | 9.3 | -0.4 |
| Cleanliness | 9.2 | 9.5 | -0.3 |
| Comfort | 9.4 | 9.6 | -0.2 |
| Value for money | 8.2 | 8.6 | -0.4 |
| Location | 9.8 | 9.6 | +0.2 |
| Free WiFi | 8.9 | 9.2 | -0.3 |
Hotel Fénix Gran Meliá reviews
“Beutiful stay in beutiful hotel with Avery friendly and professional staff from Portman to the reception staff”
LikedEvery thing .. hotel, staff, location, food , and excellent services
“If in Madrid, I will always stay at Fenix!”
LikedStaff were very helpful and genuinely caring. The services provided were excellent. Rooms were spacious with great views form amazing prices.
DislikedEvery thing was perfect. There was nothing I didn’t like. Perhaps, adding a water hose (peide) in the toilets, would be great.
“Extremely helpful staff.”
LikedStaff very helpful. Room a bit cramped but really, it was the overly complicated light controls that drove me crazy. Oh, and shower half door sprayed water all over floor.
DislikedSee above
“Excellent”
LikedCentral location. Red level services are excellent, in an old but comfortable building
DislikedThe bathroom was a little small
“Outstanding”
LikedWonderful bedroom, staff ready to help you anytime, great location
DislikedPricy, but Madrid was crowded at the time we booked
Likedi loved the breakfast and the staff and i spend most of my time in the gym the size of the room i love the spa and the DJ the stay made me feel like royalty i love the location beacuse its close to shopping and the city. thanks for quick response on tickets.
“Central Madrid, great location & experience”
LikedStaff were brilliant, comfy bed , great shower and loved the breakfast
DislikedLittle bit dated decor wise
Reviews from verified guests.
