★★★★★ · Madrid City Center, Madrid
Mejía Lequerica, 8, Madrid City Center, 28004 Madrid, Spain · #13 of 16 by guest score in Madrid
Guest category scores, compared with the average across the 16 Madrid hotels on this site.
| Rating category | URSO Hotel & Spa | Madrid average | Difference |
|---|---|---|---|
| Location | 9.4 | 9.6 | -0.2 |
| Cleanliness | 9.4 | 9.5 | -0.1 |
| Value for money | 8.2 | 8.6 | -0.4 |
| Facilities | 8.8 | 9.3 | -0.5 |
| Comfort | 9.5 | 9.6 | -0.1 |
| Staff | 9.3 | 9.5 | -0.2 |
| Free WiFi | 9 | 9.2 | -0.2 |
LikedBeautiful hotel in a great location, with excellent service and a very welcoming atmosphere. The staff were consistently friendly and helpful, especially Joudy at reception, who was exceptional.
DislikedNothing significant. One of the lifts was temporarily out of service for a few days, but otherwise everything was excellent.
LikedThe location, the amenities, the spacious rooms and most of all, the friendly and helpful staff.
DislikedNothing much
LikedRooms were spacious, within reasonable walking/driving distance from most walkable places in Madrid
LikedThe room was so comfortable, we didn’t want to leave the room.
Likedroom was extremely large comfortable, beautiful view from the window, shower and bath tub, great coffee machine.
LikedGreat hotel and location. Suites are big and beautiful, with great terraces. Staff is fantastic. Spa is a bit small but treatments and massages are wonderful. Good room service options too.
DislikedSpa is pretty small, mostly a pool and a sauna; no cold plunge.
LikedI loved being in a historic building that has been so beautifully restored!!!
LikedComfortable beds, good darkening shades, spa services, walkable location. The bathroom was exceptional.
DislikedThe bathroom garbage bin was awkward, that's all I can think of!
Reviews from verified guests.
