LikedThe first night there was a small gift in the room to welcome us and congratulate us on our anniversary. We had a lovely room but some building mechanical issues made noise throughout the night and needed repair. We spoke next morning to the staff and without hesitation they moved us to a spectacular room on an upper floor. The were friendly and very focused on our experience. The gym facilities are terrific. The location is excellent if you want to be in the heart of the West End.
★★★★★ · Westminster Borough, London
One Aldwych
1 Aldwych, Westminster Borough, London, WC2B 4BZ, United Kingdom · #12 of 47 by guest score in London
9.5Exceptional332 reviews
From $939a night · lowest rate found Oct 2026
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One Aldwych guest ratings
Guest category scores, compared with the average across the 47 London hotels on this site.
| Rating category | One Aldwych | London average | Difference |
|---|---|---|---|
| Staff | 9.7 | 9.5 | +0.2 |
| Facilities | 9.6 | 9.4 | +0.2 |
| Cleanliness | 9.8 | 9.6 | +0.2 |
| Comfort | 9.8 | 9.7 | +0.1 |
| Value for money | 8.6 | 8.6 | 0 |
| Location | 9.9 | 9.6 | +0.3 |
| Free WiFi | 8.5 | 9.3 | -0.8 |
One Aldwych reviews
“Good hotel”
LikedLocation is perfect, breakfast is amazing, staff is professional.
DislikedRoom i was placed did not match the pictures on booking, it faced the crowded and loud at night street looking at Wellington pub. Room was very small and uncomfortable so we asked to change it, only the next evening we were relocated. Our new room was great and matched the booking pictures. We also got charged for room services for the each night and we were not informed about it prior. The sad part is we were charged for the first night we didn't check-in yet due to flight delays. Management could have made a gesture or compliment us somehow but never did.
“Excellent!”
LikedThis is my second time at the property,and once again the experience was excellent. The room was spacious and spotless, the fitness center well-equipped, the location outstanding, the staff welcoming. Thank you!
“A perfect stay”
LikedThe hotel was beautiful, impeccably clean and very comfortable. The location was very central with a lot of great stuff within walking distance.
“Great hotel in a great location”
LikedAmazing location and the staff and service were beyond 5-star!
“Lovely staff and facilities, as good a gluten-free restaurant as you will find, terrific location”
LikedHistoric building with lovely renovation, great location, strong emphasis on fresh flowers, indoor pool
DislikedLimited bar menu, pool was a bit chilly, the airplane-style suction toilet in one of our rooms failed one night and we had to change rooms
“We were greeted immediately and treated so well throughout our stay. We are planning to come back early January! And…”
LikedThis was our second time staying at One Aldwych. We were so delighted as we received an upgrade which was a beautiful surprise.
Likedlocation excellent - attention to detail in the hotel
Reviews from verified guests.
