The Joule Dallas

LikedExcellent, gracious concierge, JonPaul Barnes. Steered party of 13-one toddler-- to excellent place for Sunday brunch, surprising us by calling ahead. MoSherry, receptionist, kind and understanding of a frazzeled arriving guest. Front desk Aaron, experienced and wise. Fernando at pool, unexpected service.

DislikedOur group of 5 was at The Joule during construction. We were so impressed by the persons at the temporary entrance. Very impressed by all the valet drivers. And we were able to use both entrances.

LikedI was able to check into the hotel in the morning!

DislikedMy shower was not cleaned from the previous guest as there was a large clump of hair on the shower wall. I ended up not taking a shower because of this

LikedLuxury. Nice clean room. Especially like the house car service and the valet team. The chocolate treat from the turnover service is very nice as well.

LikedThe staff were extremely friendly and professional. The property was beautiful and the services provided were exceptional. There were a couple minor inconveniences, but the hotel staff apologized for them and went above and beyond to make up for it. I could not be more satisfied with the experience.

LikedGreat hospitality. I booked a King room and had a recurring issue with the toilet, which would not flush or work. After an attempted maintenance fix, I called the front desk, and they were able to switch me to a Joule Suite. The toilet could've made my weekend a disaster, but the front desk handled it like pros. Also, little things, like calling me by my last name, made me feel like a welcomed guest at the hotel. The Spa was amazing. I had a great massage, enjoyed a wonderful time in the pool, and enjoyed the amenities. The food at the restaurant hotel, CBD Provisions, was underwhelming, but the bartender took care of me. Overall, it was a wonderful experience, and I would stay again!

LikedBeautiful hotel. Incredible spa. Excellent and attentive staff.

LikedThe staff were extremely helpful, attentive and very polite.

LikedEverything is clean and spacious. Staff super helpful and the bed super Comfy.