★★★★★ · Kapalua, Kapalua
1 Ritz Carlton Drive, Kapalua, HI 96761, United States · #6 of 8 by guest score in Maui
Guest category scores, compared with the average across the 8 Maui hotels on this site.
| Rating category | The Ritz | Maui average | Difference |
|---|---|---|---|
| Location | 8.9 | 9.3 | -0.4 |
| Cleanliness | 8.9 | 9.1 | -0.2 |
| Value for money | 7.6 | 8 | -0.4 |
| Facilities | 8.7 | 8.9 | -0.2 |
| Comfort | 9 | 9.2 | -0.2 |
| Staff | 8.6 | 8.9 | -0.3 |
| Free WiFi | 6.3 | 6.4 | -0.1 |
LikedIt was isolated from many of the resorts on a cooler and luxurious feeling Hideaway. Everything was spotless and the hotel itself was exceptional.
DislikedIt is windy and at times it does rain however it did not interfere in any way with the pool or other activities. We did rent chairs, an umbrella, which we could not use very long due to the wind on the beach.
LikedIt is a beautiful resort from the moment you walk into it. The service was excellent!! I would add a night of romance for couples. Like having a nice dinner and dance. Most of tourist to go to a place like this is because we are celebrating either a honeymoon, an anniversary, or birthdays. That would be very nice to celebrate in a place like this.
LikedIt’s a sprawling property nestled between the beautiful hills of Kapalua and the views are stunning. Beach is small but beautiful.
DislikedEverything is great
LikedI liked how staff members were very friendly and how clean and comfortable our room was. The location of the hotel was beautiful 👌
DislikedWhat i didn't like is the luck of entertainment. Ritz should have provided live music and other evening activities for guests to enjoy.
LikedThe location was extremely beautiful and from the time that we arrived everyone was so generous and nice. We love Ritz Carlton resort. I highly recommend this place to everyone and this location of Hawaii. We are definitely coming back.
DislikedNothing,we loved it all.
LikedAbsolutely perfect. Beautiful, clean and full of activities.
DislikedWish the cafe was open later for snacks and coffee.
LikedThe room was quiet, clean, and comfortable. The balcony was particularly enjoyable. The view was serene, day and night, perfect for vacation. The resort has more than we need. Most staff are friendly; they don't ignore guests as in other places. The staff we actually interacted with always addressed us by name. Laura in Ulana, Nick in Banyan, and especially all in the valet parking left us with lasting memory of exceptional services.
DislikedThe guys operating the beach facilities were OK but not up to the bar of the rest of the staff. Choice of food, in terms of time and variety, was less than expected, though that perhaps was because it was off season or we didn't explore the room service. Also, the resort is at the end of effectively a dead end road, making it less convenient if one plans to go places.
LikedWe had our rooms upgraded to include fireplaces. Loved the amenities.
DislikedWe had to check our bills thoroughly as there were several occasions we had been billed for additional items or items we had already paid.
Reviews from verified guests.
