Minerva Premium Hotel

LikedThe breakfast was exceptional, just as other reviews mentioned! The hotel is in a great location—very close to Hoan Kiem Lake and St. Joseph's Cathedral. The night market is also nearby, and everything is within easy walking distance.

LikedStaffs are very friendly. They help me book a last minutes local shuttle round trips to Trang An boat station. They located in the best areas in town and shops, restaurants and lake are within a few minutes. I certainly will go back to them on my next trip

LikedThe staff at reception truly went above and beyond to make our stay as comfortable as possible. We got a room upgrade, lemonade and fruit upon check in, they held our bags while we did an overnight excursion, and even let us use the shower facilities before our flight out. Breakfast was also great! Great location for exploring old quarter.

LikedWhat a treat this hotel was after riding through the countryside of vietnam on a motorcycle. The bed was super comfortable to the point that we could not get out of it every morning. The free breakfast tasted amazing and the rooftop bar was a nice way to relax and drink ad watch the views. The location was also super convenient in old quarters.

DislikedThe check in process was a bit rough. We told staff over whatsapp that we would be arriving around 2am as that is when our sleeper bus would drop us off in hanoi. When we arrived, the lobby was locked and it was dark inside. We tried to call the staff on whatsapp but noone picked up. We were locked outside for 20 minutes before we knocked and it turned out there was staff asleep on the couch but we couldn't see them. I wish we were told ahead of time that the staff would be there and to knock.

LikedSuper friendly and helpful staff with genuine smiles. From the first greeting with cool lemonade to a farewell assistance with the luggage and a snack for the airport, they made us feel special. We also got treated to a complimentary massage session. The room was quiet and nice, the bed was comfortable, everything was clean. We were concerned about the lack of windows when booking but wanted to stay on the budget, it ended up being a positive feature because there was absolutely no noise. The complimentary breakfast was fantastic. Great location for everything that we wanted to see in Hanoi.

DislikedThe shower head was a little too low, so my 6’2 husband had to bow down a bit to use it but that’s often a problem when traveling in Asia 😅

LikedCentrally located and the staff was absolutely amazing.

LikedThe location was great, the bed was very comfortable and the staff (Albert!) was incredibly helpful

DislikedBreakfast wasn’t great for westerners

LikedExcellent location, rooms and staff. Highly recommend.