“High quality experience!”
LikedEverything is well organized and clean. Food selection was good. Staff were always nice. They were eager to make us feel good.
DislikedNothing to comment.
★★★★★ · Cap Cana, Punta Cana
Hyatt Ziva Cap Cana
Blvd. Zona Hotelera, Playa Juanillo Cap Cana, Dominican Republic, 23302, Cap Cana, 23302 Punta Cana, Dominican Republic · #4 of 5 by guest score in Punta Cana
8.9Excellent263 reviews
From $644a night · lowest rate found Oct 2026
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Hyatt Ziva Cap Cana guest ratings
Guest category scores, compared with the average across the 5 Punta Cana hotels on this site.
| Rating category | Hyatt Ziva Cap Cana | Punta Cana average | Difference |
|---|---|---|---|
| Staff | 9.4 | 9.4 | 0 |
| Facilities | 9.6 | 9.3 | +0.3 |
| Cleanliness | 9.5 | 9.6 | -0.1 |
| Comfort | 9.5 | 9.6 | -0.1 |
| Value for money | 8.7 | 8.4 | +0.3 |
| Location | 9.5 | 9.4 | +0.1 |
| Free WiFi | 9 | 9 | 0 |
Hyatt Ziva Cap Cana reviews
“We all had a wonderful time. The staff was amazing.”
LikedPerfect place to take my 11 year old granddaughters. The staff was amazing.
“Incredible stay, top notch service, excellent experience all around”
LikedFood was excellent, facilities were beautiful, amenities were great but the service was beyond exceptional! thank you to all the staff, you elevated our experience.
“Over all great experience. Missed a jacuzzi or hydromassage tub in bedroom for privacy”
LikedFood is excellent, staff is very attentive and always has a smile. Bed was soooo confortable and you can go from ziva to zilara no restrictions
DislikedHotel is small, not many atractive activities for me
“We loved everything!!!”
LikedEverything! The staff was super friendly, the room was great, plenty of choices of restaurants and things to do for the whole family. The gym is amazing, the beach and the pool were wonderful. We will be back!
DislikedSometimes the wait for restaurants was long as no reservations were possible (even for Club members) but we could order to the room which was great!
“Had a wonderful stay and would definitely come back”
LikedThere was a lot to do for the kids. The property felt grand and spacious and even though they were at capacity it didn’t feel crowded
DislikedThe Italian and the Asian restaurants could use an overhaul. The food there was lacking.
“I would return. The pros outweighed the cons.”
LikedIt was very clean and well maintained. It never seemed crowded even though the resort was at full capacity.
DislikedThe food was just ok for our family.
“Much needed vacation....”
LikedEverything was great from beginning to end. from the customer service, to the food, location, decor, drinks, views etc Elvin was a great host. such a bubbly and welcoming person.
DislikedNothing bad to say about this place. even when it rained, we were still about to find activities to do on the resort and after a while everyone just got in the pool
Reviews from verified guests.
