LikedPros: Location--toward the bottom end of Cap Cana, which makes for a more secluded and intimate feel. Facilities--beautiful hotel, common areas, and bedrooms. The room was spacious and modern. The bed and pillows were a dream of comfort. The a/c cooled very well. The shower was spacious, the water pressure was excellent (I'm a stickler for that), and the towels dried well. The bathrobes are Frette and very comfortable too. Spa--we had lovely massages (shoutout to Wendy and Yolanda, our masseuses, and Joel and Jonathan in the front desk) and a hydrotherapy treatment. Staff--most staff members were courteous and affable with the occasional outlier, but service and attention to detail can still be improved. Shoutout to Juan in the butler department and Smerlyn in the Nina restaurant. Food--very good across all the restaurants, with the food in Nina being particularly top-notch, our best meal of the trip.
DislikedCons: We encountered a particular issue with food availability in most restaurants, which was a bummer. In the St. Regis Bar, they were out of fries. In Carey Bar, they were out of chicken. In Marola, they were out of hummus. If they had been out of less common items, it would have been a bit more understandable, but chicken and fries? On the other hand, while most staff members were very friendly some could still use further training in problem-solving skills and speedier attentiveness.
