★★★★ · Hotel Zone, Cancún
Zona Hotelera, Cenzontle #4 Edificio Naranja, 77500 Cancún, Mexico · #9 of 10 by guest score in Cancun
Guest category scores, compared with the average across the 10 Cancun hotels on this site.
| Rating category | Casa Tortugas Boutique Hotel | Cancun average | Difference |
|---|---|---|---|
| Cleanliness | 9.3 | 9.6 | -0.3 |
| Comfort | 9.4 | 9.6 | -0.2 |
| Facilities | 9.1 | 9.4 | -0.3 |
| Location | 9.1 | 9.4 | -0.3 |
| Staff | 9.6 | 9.5 | +0.1 |
| Value for money | 9 | 8.9 | +0.1 |
| Free WiFi | 9.6 | 9.1 | +0.5 |
LikedThe view and proximity to the lagoon is second to none.
DislikedSome coffee and light snacks available would have been a nice touch, since I arrived tired from my travels, and there are no nearby shops. But it is not a complaint, because I was so incredibly happy with everything here.
LikedVery good accommodation for the price! Excellent service with everyday cleaning on request! Spacious and spotless room on second floor… it even had an elevator which was very helpful…location was fantastic to get on/off Playa Tortugas ferry to/from Isla Mujeres which had the only sargassum free beaches we saw! Also very close to ADO and local bus stop to travel to downtown Cancun and Zona Hotelera ! Pool was clean and relaxing.. beautiful sunset vistas over the lagoon…
DislikedNothing that was under the hotel’s control.. neighborhood was a little sketchy
LikedWonderful owners/hosts, great, super cute and quaint place on the end of the hotel zone, away from all the busy craziness, beautiful clean room with an amazing view. Nicely kept grounds and pool. Just across the street from Playa tortuga and ultramar to do the 2 Island hopper. Greatly appreciated our stay, were devastated to leave, can't wait to come back.
DislikedNothing, everything was perfect❣️I would suggest maybe having a diffuser for us curly heads and maybe having a broom in the room to sweep up some of the sand
LikedVery beautiful small size art hotel, peaceful, nice swimming pool embracing the sea. A nice Mexican beach across the street with small restaurant. Best location to avoid mass tourism a few miles away !
DislikedThe faucet of the bathroom sink had water leaking out behind the sink so we couldn’t store anything on the sink as it would become soaked. The smell of the cleaning detergent is very strong. Could use soft organic products
LikedLocation to playa Tortugas, super close and the ferry as well. Pool has beautiful views as well.
DislikedNo good restaurants nearby
LikedWhen we checked in the staff were kind enough to give us the better room by the pool on the bottom floor. Check in was smooth and the space was very comfortable. Also, with the rest of the hotel zone being so loud and crazy, this was nice and peaceful and a beautiful place to relax before heading home after a vacation.
DislikedVery hard to cross the street without danger, to get to the other side where the Ferry is and buses usually pick up for tours. Hotel zone needs to repaint the Pedestrian walks immediately. Very dangerous.
LikedThe location on the bay was scenic and quiet. Nice pool. Great breakfast in the restaurant.
LikedEverything, this is truly a gem. A diamond in the rough. Meaning it stands out in its surroundings. Thankful I was blessed to find and book such a beautiful, peaceful and unique place. The staff especially, Hannah, Noel and Patricia made us feel so welcomed and our stay extremely special.
DislikedThe art, decoration and design were unique. The layout and furnishings were perfect. We really enjoyed the infinite pool and the rooftop bar.
Reviews from verified guests.
